Polish-English Travel Customer Service Specjalist

2 tygodni temu


Kraków, Lesser Poland TTEC Pełny etat
Job Details

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Polish-English Travel Customer Service in support working on site in Krakow, Poland, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available.

What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

- Answer incoming communications from customers 

- Conduct research to provide answers for customers to resolve their issues

- Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.

- Provide accurate, valid, and complete information by using the right tools, methods, and processes. 

- Ensure a high level of partner service and a positive partner experience

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