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Customer Service Representative
1 tydzień temu
Vasco Electronics is a leading provider of electronic translators, revolutionizing language barriers since 2008. With a strong presence globally, we strive to break conventional patterns and create innovative solutions.
We believe in embracing changes as opportunities for growth, introducing new ideas not only in our products but also in our processes and work methods. This enables us to deliver effective results.
Job Overview
- Respond to customer inquiries through various communication channels (phone, email, chat).
- Handle complaints, returns, and other issues related to customer dissatisfaction.
- Identify customer needs and assist them in using specific product features.
- Provide professional customer service aligned with the company's values.
- Bild long-term relationships with customers and maintain a positive company image.
- Collect and analyze customer feedback to improve service quality.
- Regularly report and provide feedback to the product development department.
- Fluency in English (C2 level).
- Polish will be an asset.
- 1-2 years of experience in a customer service-related position (preferably in the technology industry).
- Understanding of customer service processes and ability to solve problems proactively.
- Excellent communication skills and empathy when dealing with customers.
- Ability to solve problems independently and work under pressure.
- Ability to build relationships with customers and colleagues.
- Experience working with individual and/or B2B customers will be beneficial.
