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Airline Customer Service Specialist
1 tydzień temu
Company Overview
Cathay Pacific is a leading airline that connects people with interesting destinations, friends, and family all over the globe. As one of the world's best airlines, we strive to excel in everything we do.
Job Description
- We are seeking a skilled Customer Care Advisor who will achieve the highest possible customer service standards when selling and ticketing to direct customers or serving travel agents and corporates.
- The ideal candidate will ensure the generation of maximum revenue from all customers and build strong relationships with direct customers and prospect potential corporates.
- This role involves supporting other team members in achieving our common goal and providing exceptional customer service.
Required Skills and Qualifications
- Excellent communication skills and mature telephone etiquette are essential for this role.
- Knowledge of airline systems and operations is an advantage but not essential.
- A passion for providing world-class customer service is a must.
Benefits
- You will have the opportunity to travel the world with great travel benefits.
- We offer comprehensive training and access to the latest technology to ensure success in your role.
- An attractive package of social benefits and a great work environment make us a desirable employer.
- Career growth opportunities abound in our dynamic team.
Others
- Flexible shifts adjusted to your lifestyle make it easy to balance work and personal life.
- Promoting high proficiency in English and German (at least B2 to C1 level) is a priority.
