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Global Customer Advocate

1 tydzień temu


Katowice, Silesia, Polska FedEx Group Pełny etat
Customer Service Representative (Chat Support)

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative (Chat Support). As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in Europe.

Key Responsibilities
  • Be the primary point of contact for our customers in Europe, providing accurate information and guidance via dedicated chat.
  • Advise customers on how to use FedEx services and tools, ensuring they have a seamless experience.
  • Collaborate with other teams at FedEx to ensure every customer experience is outstanding.
Requirements
  • Excellent communication skills and fluency in English (B2/C1).
  • Computer literacy and ability to navigate multiple screens and systems.
  • Strong organizational skills with attention to detail.
  • A positive attitude and problem-solving mindset to find solutions for customers.
  • Flexibility to adapt to a dynamic business environment and work in rotational shifts.
What We Offer
  • Stable work conditions and hybrid working policy.
  • Opportunities for growth and development within the company.
  • A comprehensive package of non-wage benefits, including medical care, life insurance, and learning resources.