L1 Customer Service Representative for Converge Customers

4 dni temu


Katowice, Silesia, Polska TN Poland Pełny etat
Company Overview

Landis+Gyr is a leading global provider of integrated energy management solutions. We deliver empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.

Our proven portfolio includes software, services, and intelligent sensor technology that helps us avoid CO2 emissions and create a more sustainable energy landscape.

Responsibilities
  • Responsible for providing high-quality Level 1 customer service for Landis + Gyr Converge customers.
  • Collaborate with customer service teams, sales engineers, and internal experts from R&D, Project & Product Management to provide support.
  • Escalate complex cases to more senior members of the team or L2 support when necessary.
Requirements and Qualifications
  • Experience in a B2B customer-facing role as HW or SW Support Engineer or Technical customer support role.
  • Familiarity with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, and Cloud platforms.
  • Able to work effectively in multicultural/distributed environments.
Benefits and Opportunities
  • Join a global industry leader at the forefront of energy management solutions.
  • Participate in shaping a better future for everyone by working with a talented team.
  • Enjoy a flexible work environment with benefits including CAFETERIA system, Multisport Card, pension contribution, Yearly bonus, unlimited access to Online Learning platforms, Employee Share Purchase Plan.


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