Technical Support Expert
7 dni temu
Arηs is a leading provider of IT services, specializing in managing complex projects and systems for large organizations.
We have 16 entities across 8 countries, with over 2500 consultants. Our corporate structure enables us to respond quickly to market changes and customer requests.
Established in 2016, our Greek entity aims to extend our activities in the European market, providing high-quality services in software development.
Job OverviewWe are seeking an experienced User Support Specialist to join our team in one of the biggest European organizations.
The successful candidate will provide high-quality technical assistance and support services for both internal and external users.
Key Responsibilities- Providing technical assistance and support services via phone, email, or in-person
- Processing service requests and incidents reported via a self-service portal
- Analyzing and resolving reported incidents
- Escalating issues to domain-specific support lines when necessary
- Contributing to knowledge base development
To be successful in this role, you will need:
- Bachelor's Degree plus at least 5 years of relevant professional experience
- At least 2 years (full-time) experience at a similar position
- Excellent understanding of complex information systems and their interoperability
- Knowledge of workstations' operating systems, directory services, and TCP/IP networking
- Prior experience with ITIL processes, especially incident and request fulfillment
You should possess:
- Excellent communication skills (written and verbal)
- Open-minded, analytical, and problem-solving skills
- A strong sense of responsibility, accuracy, and attention to detail
- Friendly, supportive, and helpful personality with a co-operative attitude
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