Aktualne oferty pracy związane z IT Technical Support Specialist - Warszawa, Mazovia - Sharp Europe
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IT Technical Support Specialist
2 tygodni temu
At Sharp Europe, we are seeking a skilled IT Technical Support Specialist to join our Network Operations Centre (NOC) in Warsaw. As a key member of our team, you will play a pivotal role in ensuring the smooth operation of our clients' IT infrastructure.
The ideal candidate will have a minimum of 18 months of experience in IT or IT support roles, with a solid understanding of Microsoft Cloud technologies, Virtualisation, Networking, Firewalls, and Cyber Security.
We offer hybrid working options, enabling you to achieve a work-life balance that suits you. Our collaborative environment encourages innovation and growth, making us an attractive choice for those looking to advance their IT career.
Key Responsibilities:
- Ticket Management: Own, update, and progress tickets to efficiently resolve issues, ensuring smooth operations for our clients.
- Professional Communication: Maintain a positive, professional, and friendly demeanor in all interactions with colleagues and clients.
- Continuous Improvement: Actively contribute to personal and team development, striving to improve the overall work experience.
- Service Excellence: Meet Key Performance Indicators (KPIs) to uphold the high standard of service that Sharp is known for.
- System Monitoring: Monitor and manage network systems, servers, and applications to ensure they are running optimally.
- Incident Response: Detect, analyze, and troubleshoot IT infrastructure incidents quickly and effectively.
- Network Maintenance: Perform regular network maintenance, updates, and health checks to ensure systems are secure and up-to-date.
- Documentation: Maintain accurate records of incidents and changes, and report these to the relevant parties.