First Line Analyst with German Language Skills
24 godzin temu
Location: Poznań, Poland | Job-ID: 1800 | Contract type: | Business Unit: Service Desk
About the Role:
We are seeking a highly motivated and detail-oriented First Line Analyst with excellent German language skills to join our team in Poznań, Poland. As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide technical support to customers via telephone and email in German and English
- Resolve customer issues in a timely and professional manner
- Collaborate with internal teams to resolve complex issues
- Participate in training and development programs to enhance technical skills
- Work in a fast-paced environment with a focus on customer satisfaction
Requirements:
- Fluency in German and English (B2 level minimum)
- Excellent communication and problem-solving skills
- Ability to work in a team environment
- Flexibility to work in a fast-paced environment
What We Offer:
- Competitive salary and annual bonus
- Hybrid work model (5 days per month in the office)
- Extensive 1-month induction training
- Benefits package including private medical healthcare and cafeteria
- Opportunity for development to technical or managerial careers
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