Associate Application Support Specialist
6 godzin temu
We are seeking a highly skilled and experienced Application Support Consultant to join our team at Unit4. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, resolving complex application issues, and driving process improvements.
Key Responsibilities- Investigate and resolve application problems through thorough analysis and documentation.
- Collaborate with colleagues and other departments to progress issues to conclusion.
- Process support cases in accordance with Service Level Guidelines.
- Handle customer escalations and communicate effectively with stakeholders.
- Identify opportunities for service improvement and chargeable activities.
- Train and mentor less experienced team members on product knowledge and skills.
- Contribute to knowledge sharing activities and participate in team discussions.
- Fluent English language skills (verbal and written).
- ICT-related Bachelor's degree or equivalent knowledge.
- Strong communication and analytical skills.
- Common knowledge of Microsoft technologies and IT infrastructure.
- Previous experience with Corporate Performance Management software or related business software is an advantage.
- Previous experience in a Customer Service environment is an advantage.
At Unit4, we offer a dynamic and challenging work environment, with opportunities for personal and professional growth. We value our employees' well-being and offer an unlimited vacation policy. Join our team and be part of a leading software firm that invests in your success.
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