Associate Application Support Specialist

6 godzin temu


Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat
Job Summary

We are seeking a highly skilled and experienced Application Support Consultant to join our team at Unit4. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, resolving complex application issues, and driving process improvements.

Key Responsibilities
  • Investigate and resolve application problems through thorough analysis and documentation.
  • Collaborate with colleagues and other departments to progress issues to conclusion.
  • Process support cases in accordance with Service Level Guidelines.
  • Handle customer escalations and communicate effectively with stakeholders.
  • Identify opportunities for service improvement and chargeable activities.
  • Train and mentor less experienced team members on product knowledge and skills.
  • Contribute to knowledge sharing activities and participate in team discussions.
Requirements
  • Fluent English language skills (verbal and written).
  • ICT-related Bachelor's degree or equivalent knowledge.
  • Strong communication and analytical skills.
  • Common knowledge of Microsoft technologies and IT infrastructure.
  • Previous experience with Corporate Performance Management software or related business software is an advantage.
  • Previous experience in a Customer Service environment is an advantage.
What We Offer

At Unit4, we offer a dynamic and challenging work environment, with opportunities for personal and professional growth. We value our employees' well-being and offer an unlimited vacation policy. Join our team and be part of a leading software firm that invests in your success.



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