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Customer Service Operations Manager with Fluent English
1 tydzień temu
We believe that we're better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Job OverviewAs a Team Delivery Manager - Services & Solutions, you will be responsible for taking care of the team responsible for the operational support of our customers, distributors, and internal stakeholders.
Your Role:
- Managing all aspects of customer service operations and leading operational teams to achieve business goals.
- Aligning team activities to support business strategy objectives and identify/develop talent by leading by example to promote a performance culture.
- Being responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
- Utilizing LEAN techniques to drive operational efficiency improvements at the business and department level.
- Ensuring closure on time of all kinds of Service requests.
Key Requirements:
- At least 5 years of professional experience within operations in a corporate environment.
- Professional experience in people management in a corporate environment (would be a big plus).
- Fluent English & German.
- Hands-on experience with process improvement e.g. LEAN techniques and culture & Project Management skills.
- Good communication skills at different levels (to internal stakeholders and regions/customers).
- Proven experience within Change Management topics.
