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Business Support Analyst

2 miesięcy temu

Warszawa, Mazovia, Polska Randstad Polska Pełny etat

We are seeking a highly skilled Business Support Analyst to join our team in Warsaw, Poland.

The ideal candidate will have excellent analytical skills, strong problem-solving abilities, and excellent communication skills.

About the role:

  • This is a developing professional role that deals with most problems independently and has some latitude to solve complex problems.
  • You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices.
  • Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family.
  • Applies analytical thinking and knowledge of data analysis tools and methodologies.
  • Requires attention to detail when making judgments and recommendations based on the analysis of information.
  • Typically deals with variable issues with potentially broader business impact.
  • Applies professional judgment when interpreting data and results.
  • BREAKS DOWN INFORMATION IN A SYSTEMATIC AND COMMUNICABLE MANNER.
  • Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information.
  • Moderate but direct impact through close contact with the businesses' core activities.
  • Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • Provide technical and business support for users of bank applications.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participates in disaster recovery testing.
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post-release checkouts after application releases and infrastructure updates.
  • Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities, and security issues.
  • Makes evaluative judgments based on analysis of actual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Appropriately assess risk when business decisions are made, demonstrating a particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we offer:

  • Atractive salary (approx. 45000 - 55000 PLN) and location (Warsaw).
  • Work on the basis of B2B contract.
  • Opportunity to develop in an international environment in one of the greatest financial institutions worldwide.

Requirements:

  • Bachelor's degree or equivalent experience in Business Administration, Computer Science or related field.
  • At least 1 year of experience in business analysis or related field.
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Knowledge/experience of problem Management Tools.
  • Understanding of how own sub-function integrates within the function and commercial awareness.
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence Good customer service, communication, and interpersonal skills Good knowledge of the business and its technology strategy Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Ability to communicate appropriately to relevant stakeholder Fluent Polish and English language skills