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Multilingual Technical Advisor
1 tydzień temu
We are looking for a highly skilled Multilingual Technical Advisor to join our team at Arche Consulting Sp. z o.o.
Job Description:The successful candidate will provide Level 1 technical support to our clients, responding to their IT-related queries and resolving issues efficiently.
Key Responsibilities:- Provide initial point of contact for clients, handling their IT concerns.
- Address client queries through various channels, including phone, email, and web tools.
- Document and log all interactions in the ticketing system, maintaining accurate records.
- Escalate complex issues to relevant Level 2 teams as needed.
- Take ownership of ongoing cases, ensuring timely resolution and regular communication with clients.
- Dutch or Norwegian fluency (min. C1) and strong English skills (min. B2).
- Experience in customer service; IT support experience is an asset.
- University degree preferred; recent graduates are encouraged to apply.
- Strong communication and problem-solving skills.
- Adaptable, team-oriented, and willing to work flexible hours.
- Relocation package.
- Competitive salary and benefits package.
- In-house training programs.
- Company-provided insurance.
- Language course reimbursement.
- Medicover services.
- Fitness program discounts.
- Flexible work arrangements, including home office options.
