Network Support Specialist

1 dzień temu

Warszawa, Mazovia, Polska F5 Pełny etat
Empowering Digital Experiences

At F5, we're dedicated to bringing a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.

Overview of the EMEA Network Support Engineer Role

We're seeking a skilled Network Support Engineer to join our team in EMEA. As a key member of our support team, you'll play a critical role in providing Level 2 technical support to resolve hardware and software issues related to F5 products.

Your Key Responsibilities
  • Provide exceptional customer communication, including project status, plan-of-actions, and resolution steps.
  • Work with our tier three engineering services team to overcome technical challenges.
  • Build strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
  • Write and update solution articles to share technical expertise internally and externally.
  • Handle multiple cases and prioritize tasks based on customer and business needs.
  • Follow standards-based processes (as defined in our Quality Management System).
  • Continuing your own professional development through participating in ongoing training on our products and related technologies.
Requirements
  • Customer support experience with enterprise-level corporate customers in production environments.
  • Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
  • Solid grasp of TCP/IP protocols and the OSI model.
  • Understanding packet captures using Wireshark
  • Knowledge of DNS and HTTP protocol in detail.
  • Understanding of SSL/TLS handshake
  • Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).
  • Ability to read, write and speak English fluently, including technical concepts and terminology.
  • Able to communicate technical information to customers with varying levels of technical knowledge.
  • Good analytical problem-solving abilities.
  • Attention to detail.
Nice to Have
  • Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).
  • Fluency in other languages.
  • Experience with F5 technologies
Our Culture

Watch this video from our CEO to learn more about our culture and values.

#LI-AK1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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