Service Delivery Expert

6 godzin temu


Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

Job Description:

We are looking for a detail-oriented and organized professional to handle customer inquiries, resolve issues related to order fulfillment and collections, and provide excellent service to our clients.

The ideal candidate will have experience working in a corporate environment, preferably in the area of customer service and order management.

Key responsibilities include:

  • Collaborating with key clients to ensure timely resolution of issues related to order fulfillment and collections.
  • Handling all customer inquiries until resolution, including order processing, shipment notifications, missing items, product questions, defective goods, returns, and discounts.
  • Ensuring that customers receive relevant information regarding open orders and deliveries.
  • Effectively reviewing and analyzing the order file to highlight risks and opportunities impacting weekly forecasts.
  • Working closely with distribution and logistics teams to ensure timely shipment of orders and support in problem resolution.
  • Collaborating with sales, planning, and distribution teams to address challenges and opportunities related to deliveries.
  • Managing prices in the order book according to agreed commercial terms.
  • Maintaining accurate and up-to-date customer data.
  • Investigating and resolving customer claims and disputes related to order management.
  • Participating in customer meetings to support continuous improvements and review ways of working to increase delivery accuracy and timeliness, demand fulfillment rates, and operational excellence.


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