Customer Success Expert
7 godzin temu
About Customer Success
At transcosmos (TCIS), we are passionate about delivering exceptional customer experiences that drive business growth. As a Polish-Speaking Customer Success Specialist, you will play a key role in ensuring our customers achieve their objectives and get the most value out of our products and services.
Your primary responsibility will be to work directly with customers to understand their needs, identify growth opportunities, and resolve issues in a timely and professional manner. You will collaborate closely with global teams to ensure seamless service delivery and provide prompt, reliable, and accurate information about our products, services, and solutions to customers.
Key Responsibilities:
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide excellent communication skills (both written and oral) while maintaining effective communications by adjusting to the pace and technical level of the customer
Technical Requirements:
- Good knowledge of Microsoft Office products
- Excellent understanding of Customer Success and/or Account/Relationship
- Previous experience working with SAP, Salesforce, and Gainsight or similar CRM platform is an advantage
Behavioral Skills:
- CUSTOMER CENTRIC MINDSET
- EMPATHY
- EXCELLENT COMMUNICATION SKILLS (BOTH WRITTEN AND ORAL)
- EXCELLENT ORGANIZATIONAL SKILLS
- STRUCTURED APPROACH TO OPEN MATTERS AND TASKS IN A DEMANDING ENVIRONMENT
Qualifications:
- A High school diploma or equivalent, College level preferred
- Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
- Proven track record demonstrating the skills and qualities outlined in this document
Benefits:
- Competitive salary
- Cafeteria
- Team building and free time activities
- Modern office environment
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