Customer Experience Specialist
7 godzin temu
**About MicroStrategy**
MicroStrategy is a leading provider of enterprise analytics and mobility software. We empower organizations to make better decisions and revolutionize how businesses operate.
As a visionary company, we're driving change in the industry by pioneering the BI and analytics space. Our team is passionate about innovation and excellence, and we're committed to fostering an environment where every employee's contributions are recognized and valued.
**Job Summary**
We're seeking an experienced Customer Renewals Manager to join our team. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption.
The successful candidate will have an intense focus on customer success with strong influence abilities. They will work closely with internal business units to ensure customer needs are being met in a timely manner.
**Key Responsibilities**
* Monitor and track subscription and contract renewal dates
* Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and objectives
* Collaborate with the legal team for contract negotiations and agreements
* Manage all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, follow-up on late payments
* Continuously improve negotiation and customer relationship management skills
* Create and maintain accurate renewal forecasts to help the company plan its revenue goals
* Negotiate renewal terms and pricing
* Develop engagement strategies to inform customers about product updates, enhancements, and best practices
* Implement strategies to defend against customer churn rates
* Stay up-to-date with industry trends, best practices, and SaaS product knowledge*
-
Customer Experience Representative
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatCompany Overview:Hays Poland Sp. z o.o. is a leading recruitment agency that specializes in finding top talent for various industries.We are seeking a highly skilled Customer Service Specialist to join our team.
-
Customer Service Specialist
7 godzin temu
Warszawa, Mazovia, Polska Viking EMEA Pełny etatAt Viking EMEA, we are seeking an experienced Customer Service Specialist to join our team in Warsaw. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible support.Job Description:Customer Communication: You will be the first point of contact...
-
Global Customer Service Specialist
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatWe are seeking a skilled and dedicated Customer Service Specialist to join our Client's team. The ideal candidate will be responsible for providing top-notch customer service via email, ensuring timely and efficient resolution of inquiries and issues.Key Responsibilities:Respond to customer inquiries in a professional and courteous manner.Provide accurate...
-
French Customer Support Specialist Role
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob Title: Customer Service Specialist with French">We are seeking a highly skilled Customer Service Specialist with French to join our client, an international company based in Warsaw. As a member of our team, you will play a vital role in ensuring exceptional customer experiences through effective communication and issue resolution.">About the Job:">The...
-
Customer Relationship Specialist
7 godzin temu
Warszawa, Mazovia, Polska LOT Aircraft Maintenance Services Sp. z o.o. Pełny etatCompany OverviewAt LOT Aircraft Maintenance Services Sp. z o.o., we strive to deliver exceptional service to our customers. As a key member of our team, you will play a crucial role in maintaining strong relationships with clients and ensuring their needs are met.Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team. The ideal...
-
Customer Experience Strategist
7 godzin temu
Warszawa, Mazovia, Polska myGwork Pełny etatAbout NovartisAs a leading global pharmaceutical company, Novartis is dedicated to discovering new treatments and therapies that improve human life. Our commitment to diversity and inclusion reflects our goal of fostering a collaborative and innovative work environment.The Job DescriptionThis exciting opportunity allows you to contribute to our mission by...
-
Multilingual Customer Experience Representative
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatCompany OverviewHays Poland Sp. z o.o. is a leading employment agency registered in the Mazowieckie Voivodeship, providing top talent to international companies based in Warsaw.Job DescriptionWe are seeking a highly skilled Multilingual Customer Experience Representative to join our client - an international company based in Warsaw. As a key member of the...
-
English Speaking Customer Support Specialist
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatWe are looking for a skilled English Speaking Customer Support Specialist to provide top-notch customer service and support to our clients.The successful candidate will be responsible for responding to customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Main Responsibilities:Respond to customer inquiries via email,...
-
Slovak Speaking Customer Support Expert
7 godzin temu
Warszawa, Mazovia, Polska XTB Pełny etatJob SummaryWe are seeking a highly motivated and skilled customer support specialist to join our team. As a Native Slovak Speaker Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues promptly, and ensuring high levels of customer satisfaction.
-
Customer Success Expert
7 godzin temu
Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etatAbout Customer SuccessAt transcosmos (TCIS), we are passionate about delivering exceptional customer experiences that drive business growth. As a Polish-Speaking Customer Success Specialist, you will play a key role in ensuring our customers achieve their objectives and get the most value out of our products and services.Your primary responsibility will be...
-
Customer Relationship Management Specialist
6 dni temu
Warszawa, Mazovia, Polska HAYS Poland Pełny etatAbout Hays IT Contracting">We are a B2B cooperation connecting IT specialists with the most interesting technological projects on the market.Our team consists of 500 satisfied Contractors working for Hays' clients.We are currently looking for a specialist to fill the position of:Sales/CRM ServiceThis is a remote opportunity with a job type of B2B via Hays...
-
Warszawa, Mazovia, Polska Randstad Pełny etatWe are looking for a motivated Global Customer Care Specialist to join our team as a Customer Service International Liaison.About the RoleThis exciting opportunity involves working with international clients, utilizing language skills to provide top-notch customer support.As a Global Customer Care Specialist, you will be responsible for communicating with...
-
Ukrainian-Speaking Customer Support Associate
7 godzin temu
Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etatJob DescriptionAt Transcosmos, we are seeking a highly skilled and customer-focused Ukrainian-Speaking Customer Support Associate to join our team. As a frontline customer service specialist, you will be responsible for providing exceptional support to customers through various communication channels.Key Responsibilities:• Handle customer inquiries and...
-
Customer Service Representative
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob OverviewAs a dedicated and multilingual Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support through various channels.
-
Medical Billing Specialist
7 godzin temu
Warszawa, Mazovia, Polska Randstad Pełny etatCompany OverviewRandstad is a leading global recruitment agency, partnering with clients to find the best talent for their business needs.Job DescriptionWe are seeking an experienced Medical Billing Specialist to join our team. The successful candidate will have a strong background in billing and collection monitoring, with excellent communication skills and...
-
Employee Experience Manager with Global Reach
7 godzin temu
Warszawa, Mazovia, Polska myGwork Pełny etatAt Warner Bros. Discovery, we're committed to creating a workplace where every individual can thrive. As an Employee Connection Specialist, you'll play a vital role in supporting our global workforce, ensuring seamless employee experiences and fostering a culture of inclusivity.About the RoleThis position is based in Warsaw and will be part of the Global...
-
Customer Service Professional with Global Outlook
7 godzin temu
Warszawa, Mazovia, Polska XTB Pełny etatCompany OverviewXTB is a renowned global financial services company, providing innovative solutions to its clients. As a key player in the industry, we offer a dynamic and collaborative work environment that fosters growth and development.Job DescriptionWe are seeking an exceptional Customer Support Specialist to join our team, supporting customers with...
-
Service Quality Specialist
7 godzin temu
Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etatJob Title: Quality Assurance SpecialistOverview:At transcosmos (TCIS), we are committed to delivering exceptional service quality to our clients. As a key member of our team, the Quality Assurance Specialist will be responsible for verifying the accuracy and effectiveness of our agents' handling of customer interactions. The role requires strong analytical...
-
Order Management Specialist
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob Description:We are seeking a highly skilled Order Management Specialist to join our team in Warsaw. In this role, you will act as the operational right-hand person to the assigned supervisor, assisting with resource planning, operational assignments, and taking responsibility for specific activities delegated by the supervisor. You will ensure timely and...
-
Customer Service Manager with Logistics Expertise
21 godzin temu
Warszawa, Mazovia, Polska Grafton Recruitment Sp. z o.o. Pełny etatWe are currently seeking a Senior Customer Service Specialist for our client, a leading logistics and transportation company in Poland. The ideal candidate has a passion for delivering exceptional customer experiences and a strong background in logistics, particularly in Hungarian or Bulgarian and English.This role offers an exciting opportunity to work in a...