Customer Experience Specialist

7 godzin temu


Warszawa, Mazovia, Polska MicroStrategy Pełny etat

**About MicroStrategy**

MicroStrategy is a leading provider of enterprise analytics and mobility software. We empower organizations to make better decisions and revolutionize how businesses operate.

As a visionary company, we're driving change in the industry by pioneering the BI and analytics space. Our team is passionate about innovation and excellence, and we're committed to fostering an environment where every employee's contributions are recognized and valued.

**Job Summary**

We're seeking an experienced Customer Renewals Manager to join our team. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption.

The successful candidate will have an intense focus on customer success with strong influence abilities. They will work closely with internal business units to ensure customer needs are being met in a timely manner.

**Key Responsibilities**

* Monitor and track subscription and contract renewal dates
* Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and objectives
* Collaborate with the legal team for contract negotiations and agreements
* Manage all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, follow-up on late payments
* Continuously improve negotiation and customer relationship management skills
* Create and maintain accurate renewal forecasts to help the company plan its revenue goals
* Negotiate renewal terms and pricing
* Develop engagement strategies to inform customers about product updates, enhancements, and best practices
* Implement strategies to defend against customer churn rates
* Stay up-to-date with industry trends, best practices, and SaaS product knowledge*



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