Customer Service Manager with Logistics Expertise
17 godzin temu
We are currently seeking a Senior Customer Service Specialist for our client, a leading logistics and transportation company in Poland. The ideal candidate has a passion for delivering exceptional customer experiences and a strong background in logistics, particularly in Hungarian or Bulgarian and English.
This role offers an exciting opportunity to work in a fast-paced environment, where you will be responsible for supervising customer accounts and resolving issues related to logistics and deliveries. You will also collaborate closely with Sales Managers and Project Managers to identify potential customer concerns and develop proactive solutions.
Responsibilities:
- Active management of customer accounts to ensure seamless communication and resolve any issues promptly
- Collaboration with internal teams to address customer concerns and improve overall satisfaction
- Proactive identification of potential customer issues and development of effective solutions
- Effective use of problem-solving skills to resolve complex customer issues
Requirements:
- 3-5 years of experience in customer service/logistics/forwarding, with a focus on logistics principles and processes
- Excellent written and verbal communication skills in Hungarian or Bulgarian and English
- Able to multi-task effectively and prioritize tasks in a dynamic environment
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
Benefits:
- Competitive salary: 40,000 - 60,000 PLN per year
- Holiday bonus and additional benefits
- Opportunity to work in a dynamic and growing company
- Positive and collaborative work environment
The ideal candidate is a highly motivated and organized individual with excellent communication and problem-solving skills. If you have a passion for delivering exceptional customer experiences and a strong background in logistics, we encourage you to apply for this exciting opportunity.
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