Customer Service Team Lead

6 godzin temu


Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat
Job Description

We are seeking a highly skilled Customer Service Team Lead to join our team at Hays Poland. In this role, you will be responsible for providing exceptional customer service and ensuring timely order fulfillment.

Key Responsibilities:
  • Cooperate with key clients to ensure the best possible service and quick resolution of issues related to order fulfillment and collections.
  • Handle all customer inquiries until resolution, including order processing, shipment notifications, missing items, product questions, defective goods, returns, and discounts.
  • Ensure that customers receive all relevant information regarding open orders and deliveries.
Requirements:
  • Experience working in a corporate environment, preferably in the area of customer service and order management.
  • Understanding of the end-to-end customer service process.
  • Technical experience with SAP or a similar ERP system.

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