Customer Service Lead
6 godzin temu
**Job Overview**
Hays Poland Sp. z o.o. is a leading employment agency, committed to providing exceptional customer service.
We are seeking a highly motivated Senior Customer Service Representative to join our team.
Responsibilities:
- Act as the operational right hand to the assigned supervisor/manager, assisting with resource planning and operational assignments.
- Handle internal and external customer inquiries, aiming for the highest level of customer satisfaction.
- Accurately log all requests and complaints into applicable systems (e.g., SAP ERP and the complaints registration system).
- Interact with various departments to address customer inquiries and resolve root causes of issues.
- Identify process inefficiencies and develop collaborative solutions to enhance operational effectiveness.
- Assist with resource planning, operational assignments, and take responsibility for specific activities delegated by the supervisor/manager.
- Analyse Key Performance Indicators (KPIs) to identify negative trends and initiate corrective actions.
- Assist in the training and development of junior team members, sharing best practices to foster a culture of exceptional customer service.
Qualifications and Skills:
- Minimum of 2 years of experience in a customer service role, preferably in a highly regulated environment.
- Fluent in English (C1 level).
- Fluent in Portuguese (C1 level).
- Familiar with SAP ERP or similar systems, enabling efficient management of operational processes.
- Bachelor's degree or equivalent experience in customer service, business administration, or a related field.
What Our Client Offers:
- Opportunities for career growth and development in an international company.
- A supportive and inclusive work environment.
- Hybrid work mode (2/3).
- Employment contract.
- Benefit package.
-
Customer Service Team Lead
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob DescriptionWe are seeking a highly skilled Customer Service Team Lead to join our team at Hays Poland. In this role, you will be responsible for providing exceptional customer service and ensuring timely order fulfillment.Key Responsibilities:Cooperate with key clients to ensure the best possible service and quick resolution of issues related to order...
-
Digital Customer Service Supervisor
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob SummaryAs an E-Commerce Supervisor, you will be responsible for leading electronic ordering initiatives and collaborating with cross-functional teams to drive business growth.Key ResponsibilitiesDevelop and execute strategies to improve electronic ordering processes.Collaborate with Sales and Customer Service teams to resolve EDI implementation...
-
Customer Service Specialist
7 godzin temu
Warszawa, Mazovia, Polska Viking EMEA Pełny etatAt Viking EMEA, we are seeking an experienced Customer Service Specialist to join our team in Warsaw. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible support.Job Description:Customer Communication: You will be the first point of contact...
-
Customer Service Expert
7 godzin temu
Warszawa, Mazovia, Polska Abbott Laboratories Pełny etatCompany OverviewAt Abbott Laboratories, we're committed to creating breakthrough science that improves people's health. Our team is passionate about anticipating changes in medical science and technology.Our ValuesWe believe in doing work that matters, growing and learning together, caring for ourselves and our families, being our true selves, and living...
-
International Customer Service Expert
6 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob Title: International Customer Service ExpertOverviewOur client, a leading international company based in Warsaw, is seeking a highly skilled International Customer Service Expert to join their team. As a key member of the team, you will be responsible for delivering exceptional customer service to clients across Europe.Key Responsibilities:- Provide...
-
Customer Service Expert
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob OverviewAs a Customer Service Representative, you will play a vital role in managing customer inquiries, both internal and external. You will interact with multiple departments to process, solve, or prevent customer inquiries and identify process improvements.Key Responsibilities:
-
Global Customer Service Representative
6 godzin temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatAre you looking for a new challenge in customer service?We are seeking a Global Customer Service Representative to join our team at Randstad Polska Sp. z o.o.Company OverviewOur client is a global company from the medical sector, and we are looking for candidates who are fluent in English and French/Italian.As a valued member of our team, you will be part of...
-
International Customer Service Liaison
7 godzin temu
Warszawa, Mazovia, Polska Randstad Pełny etatWe are seeking a highly skilled Customer Service International Liaison to join our team at Randstad.Company OverviewOur client is an international company from the medical sector, dedicated to providing top-notch services and solutions.Job DescriptionThe Customer Service International Liaison will be responsible for interacting with clients in English and...
-
Global Customer Service Specialist
6 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatWe are seeking a skilled and dedicated Customer Service Specialist to join our Client's team. The ideal candidate will be responsible for providing top-notch customer service via email, ensuring timely and efficient resolution of inquiries and issues.Key Responsibilities:Respond to customer inquiries in a professional and courteous manner.Provide accurate...
-
Customer Service Representative
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatJob OverviewAs a dedicated and multilingual Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support through various channels.
-
French Language Customer Service Expert
6 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatWe are looking for a skilled French Language Customer Service Expert to join our client - an international company based in Poland. As a key member of the customer service team, you will be responsible for responding to and resolving customer inquiries via phone, email, and chat.The ideal candidate will possess excellent communication skills, both written...
-
Customer Service Representative with English Fluency
6 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatAt HAYS POLAND Sp. z o.o., we are seeking a highly motivated and detail-oriented Customer Service Representative with English Fluency to join our team.The ideal candidate will be responsible for providing exceptional customer service via email, ensuring prompt and efficient resolution of customer inquiries and issues.Main Responsibilities:Respond to customer...
-
Frontline Customer Service Specialist
7 godzin temu
Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etatCustomer Service Representative Job OverviewTranscosmos is a leading company in the business process outsourcing industry, and we are looking for a skilled Customer Service Representative to join our team. As a customer service representative, you will be responsible for handling customer inquiries and providing support via various communication channels.Key...
-
Warszawa, Mazovia, Polska Grafton Recruitment Sp. z o.o. Pełny etatJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills in both French and English, as well as a strong background in customer service.Key Responsibilities:Process orders efficiently and effectively, ensuring customer satisfaction;Provide exceptional...
-
Senior Customer Service Professional with French Fluency
6 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatOur client, a leading multinational company, seeks a highly skilled Senior Customer Service Professional with French Fluency to join their team. As a key representative of the company's customer service department, you will be responsible for providing exceptional support to customers via various channels.The successful candidate will possess a strong...
-
Customer Service Representative in Greece
6 godzin temu
Warszawa, Mazovia, Polska Patrique Mercier Recruitment Nordic Pełny etatJob Overview: As a Polish-speaking customer support representative for Patrique Mercier Recruitment Nordic, you will have the opportunity to work in Greece, complete with a fully paid relocation package. This role allows you to experience the beauty of Greece while providing exceptional customer support for a leading company.We are seeking a candidate who is...
-
Customer Service Representative
6 godzin temu
Warszawa, Mazovia, Polska XTB Pełny etatCompany OverviewXTB is a licensed brokerage house in the European Union, specialized in trading on over-the-counter derivative instruments. Due to continued growth, we are seeking a Junior German Speaking Customer Service Specialist to join our team.
-
Customer Service Manager with Logistics Expertise
20 godzin temu
Warszawa, Mazovia, Polska Grafton Recruitment Sp. z o.o. Pełny etatWe are currently seeking a Senior Customer Service Specialist for our client, a leading logistics and transportation company in Poland. The ideal candidate has a passion for delivering exceptional customer experiences and a strong background in logistics, particularly in Hungarian or Bulgarian and English.This role offers an exciting opportunity to work in a...
-
Customer Service Expert with French Language Skills
6 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatCompany Overview">Hays Poland Sp. z o.o. is an international employment agency dedicated to providing top talent to clients across various industries.">Salary Information">We offer competitive salary packages that reflect the value of our candidates and their skills.">Job Description">As a Customer Service Specialist with French, you will be responsible for...
-
Customer Service Representative with Language Expertise
7 godzin temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatThe HAYS POLAND Sp. z o.o. company is looking for a motivated and detail-oriented Customer Service Representative with Language Expertise to join our team. As a key member of our Client's team, you will be responsible for communicating with clients via email, ensuring their inquiries and issues are resolved promptly and efficiently.About Us:HAYS POLAND Sp. z...