Customer Service Lead

6 godzin temu


Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

**Job Overview**

Hays Poland Sp. z o.o. is a leading employment agency, committed to providing exceptional customer service.

We are seeking a highly motivated Senior Customer Service Representative to join our team.

Responsibilities:

  • Act as the operational right hand to the assigned supervisor/manager, assisting with resource planning and operational assignments.
  • Handle internal and external customer inquiries, aiming for the highest level of customer satisfaction.
  • Accurately log all requests and complaints into applicable systems (e.g., SAP ERP and the complaints registration system).
  • Interact with various departments to address customer inquiries and resolve root causes of issues.
  • Identify process inefficiencies and develop collaborative solutions to enhance operational effectiveness.
  • Assist with resource planning, operational assignments, and take responsibility for specific activities delegated by the supervisor/manager.
  • Analyse Key Performance Indicators (KPIs) to identify negative trends and initiate corrective actions.
  • Assist in the training and development of junior team members, sharing best practices to foster a culture of exceptional customer service.

Qualifications and Skills:

  • Minimum of 2 years of experience in a customer service role, preferably in a highly regulated environment.
  • Fluent in English (C1 level).
  • Fluent in Portuguese (C1 level).
  • Familiar with SAP ERP or similar systems, enabling efficient management of operational processes.
  • Bachelor's degree or equivalent experience in customer service, business administration, or a related field.

What Our Client Offers:

  • Opportunities for career growth and development in an international company.
  • A supportive and inclusive work environment.
  • Hybrid work mode (2/3).
  • Employment contract.
  • Benefit package.


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