Frontline Customer Service Specialist
8 godzin temu
Transcosmos is a leading company in the business process outsourcing industry, and we are looking for a skilled Customer Service Representative to join our team. As a customer service representative, you will be responsible for handling customer inquiries and providing support via various communication channels.
Key Responsibilities:
• Respond to customer inquiries and concerns via phone, chat, or email
• Resolve customer complaints and issues in a timely manner
• Collaborate with internal teams to resolve complex customer issues
• Maintain accurate records of customer interactions
Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity targets
• Previous experience in customer-facing roles or technical account management
• Strong analytical and problem-solving skills
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and supportive team
- Comprehensive training program
- Modern office environment
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