Service Excellence Manager

6 godzin temu


Warszawa, Mazovia, Polska LOT Aircraft Maintenance Services Sp. z o.o. Pełny etat
Company Overview
LOT Aircraft Maintenance Services Sp. z o.o. is dedicated to providing top-notch services to our clients. Our commitment to excellence extends beyond our products to the way we treat our customers. We believe that building strong relationships is key to delivering exceptional results.

Job Description
Our team is looking for a highly motivated Service Excellence Manager to oversee the delivery of outstanding customer experiences. The successful candidate will have a proven track record of developing and maintaining strong relationships with clients and colleagues alike. Key responsibilities include:

- Developing and verifying specifications and requirements for contracts with clients

- Collaborating with cross-functional teams to ensure seamless delivery of services

- Identifying and implementing process improvements to enhance customer satisfaction

- Managing customer complaints and resolving issues efficiently

Job Responsibilities
- Develop and verify framework service contracts

- Continuously monitor and update existing agreements and documents

- Issue and control invoices related to services provided

Requirements
The ideal candidate should possess:
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proven track record of delivering excellent customer experiences


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