Senior Enterprise Customer Success Professional
6 godzin temu
Creatio is a leading provider of customer success solutions, dedicated to helping businesses achieve their goals through exceptional customer relationships. Our award-winning product has earned recognition as a Leader in Gartner Quadrants, and we take pride in our commitment to innovation and excellence.
Job Description
We are seeking an experienced Enterprise Customer Success Manager to join our team. This individual will be responsible for maintaining and developing long-term relationships with strategic global customers of the Enterprise segment. As a trusted advisor, they will communicate with C-level executives and other stakeholders to drive business growth and ensure customer satisfaction.
Responsibilities:
- Maintain and develop long-term relationships with strategic global customers of the Enterprise segment.
- Act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.
- Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.
- Grow customer's portfolio through zero churn and active cross and up sales.
- Maintain higher than industry average NPS score.
Requirements:
* Project management experience
* Fluency in English is a must
* Experience in B2B account management or project management with Enterprise accounts of not less than 4 years
* Desire to learn and adapt fast according to a changing market environment
* Customer-centric expert with a track record in delivering customer success
* Project management experience with full-cycle Corporate and Enterprise projects
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