Senior Enterprise Customer Success Professional

6 godzin temu


Warszawa, Mazovia, Polska Creatio Pełny etat
Company Overview
Creatio is a leading provider of customer success solutions, dedicated to helping businesses achieve their goals through exceptional customer relationships. Our award-winning product has earned recognition as a Leader in Gartner Quadrants, and we take pride in our commitment to innovation and excellence.

Job Description
We are seeking an experienced Enterprise Customer Success Manager to join our team. This individual will be responsible for maintaining and developing long-term relationships with strategic global customers of the Enterprise segment. As a trusted advisor, they will communicate with C-level executives and other stakeholders to drive business growth and ensure customer satisfaction.

Responsibilities:
  • Maintain and develop long-term relationships with strategic global customers of the Enterprise segment.
  • Act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives.
  • Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.
  • Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.
  • Grow customer's portfolio through zero churn and active cross and up sales.
  • Maintain higher than industry average NPS score.

Requirements:
* Project management experience
* Fluency in English is a must
* Experience in B2B account management or project management with Enterprise accounts of not less than 4 years
* Desire to learn and adapt fast according to a changing market environment
* Customer-centric expert with a track record in delivering customer success
* Project management experience with full-cycle Corporate and Enterprise projects
  • Customer Success Expert

    6 godzin temu


    Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etat

    About Customer SuccessAt transcosmos (TCIS), we are passionate about delivering exceptional customer experiences that drive business growth. As a Polish-Speaking Customer Success Specialist, you will play a key role in ensuring our customers achieve their objectives and get the most value out of our products and services.Your primary responsibility will be...


  • Warszawa, Mazovia, Polska Grafton Recruitment Sp. z o.o. Pełny etat

    We are seeking a Senior Customer Service Specialist to join our client, a leading logistics and transportation company.This role offers the opportunity to leverage your expertise in logistics and customer service to drive business success.Key responsibilities include supervising customer accounts, resolving logistics-related issues, and collaborating with...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Our client, a leading multinational company, seeks a highly skilled Senior Customer Service Professional with French Fluency to join their team. As a key representative of the company's customer service department, you will be responsible for providing exceptional support to customers via various channels.The successful candidate will possess a strong...


  • Warszawa, Mazovia, Polska Mend Pełny etat

    About the RoleIn this remote position, you will be responsible for cultivating and strengthening relationships at all organizational levels within customer accounts. You will oversee deployment and onboarding processes for assigned customers, gain technical expertise in Mend's solutions, and serve as a trusted advisor for customers throughout their...


  • Warszawa, Mazovia, Polska RITS Professional Services Pełny etat

    RITS Professional Services is a leading provider of specialized services, helping organizations optimize their technology infrastructure. We're seeking an exceptional Oracle Database Developer to join our team and contribute to the success of our global clients.We are working with a market-leading trading platform, listed on the NYSE, which operates in the...


  • Warszawa, Mazovia, Polska Cloudlinux Pełny etat

    Company Overview">At CloudLinux, we're driven by our principles: doing the right thing, prioritizing employees first, embracing a remote-first work environment, and delivering high-volume, cost-effective Linux infrastructure and security solutions that enhance operational efficiency for businesses worldwide.Our team members support each other and strive to...


  • Warszawa, Mazovia, Polska MicroStrategy Pełny etat

    **About MicroStrategy**MicroStrategy is a leading provider of enterprise analytics and mobility software. We empower organizations to make better decisions and revolutionize how businesses operate.As a visionary company, we're driving change in the industry by pioneering the BI and analytics space. Our team is passionate about innovation and excellence, and...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job OverviewHays Poland Sp. z o.o. is looking for a Senior DevOps Professional to join their client's team. As a Senior DevOps Professional, you will be responsible for building and optimizing production deployment pipelines and maintaining established KPIs.About the ClientThe client is a leading company in the telco sector with a strong focus on innovation...


  • Warszawa, Mazovia, Polska Allegro Pełny etat

    As a Senior Key Account Manager at Allegro, you will play a crucial role in developing and maintaining relationships with our key clients.About the PositionOur ideal candidate has experience in B2B customer service, business services sales, and online marketing, as well as a proven track record of building long-term relationships with key clients.Main...


  • Warszawa, Mazovia, Polska Creatio Pełny etat

    Company CultureCreatio values its employees and provides a remote-first hybrid model that encourages work-life balance. Our culture is built on core values such as One Team, Genuine Care, Passion, Strive for Excellence, and Grow Every Day. We prioritize employee well-being and offer private healthcare, career growth opportunities, and a range of benefits...

  • Marketing Professional

    6 godzin temu


    Warszawa, Mazovia, Polska SupportYourApp Pełny etat

    Company OverviewSupportYourApp is a renowned provider of secure technical, customer support, and CX services to tech companies globally. With over 10 years of experience, we have become an industry leader in premium outsourced customer support, operating 8 hubs worldwide.Job DescriptionWe are seeking a highly skilled Marketing Assistant to join our team. As...


  • Warszawa, Mazovia, Polska Fusion Consulting Pełny etat

    At Fusion Consulting, we aspire to revolutionize life science consulting worldwide through innovative solutions. Our mission is to transform business transformation challenges and set new industry standards through unparalleled expertise and commitment to excellence.We are seeking an Enterprise Cloud Strategist to lead our cloud strategy initiatives and...


  • Warszawa, Mazovia, Polska XTB Pełny etat

    Company OverviewXTB is a renowned global financial services company, providing innovative solutions to its clients. As a key player in the industry, we offer a dynamic and collaborative work environment that fosters growth and development.Job DescriptionWe are seeking an exceptional Customer Support Specialist to join our team, supporting customers with...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Company OverviewHays Poland Sp. z o.o. is a leading employment agency registered in the Mazowieckie Voivodeship, providing top talent to international companies based in Warsaw.Job DescriptionWe are seeking a highly skilled Multilingual Customer Experience Representative to join our client - an international company based in Warsaw. As a key member of the...

  • Senior UX Professional

    6 godzin temu


    Warszawa, Mazovia, Polska Allegro Pełny etat

    About UsAt Allegro, we work together to develop a platform that is well known to all your friends and family – and we have fun doing it. We shape a safe environment and support each other. We respect each other's needs and work style. We organize feedback sessions during which you can consult with others about your projects. A range of different skills are...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job Title: Customer Service Specialist with French">We are seeking a highly skilled Customer Service Specialist with French to join our client, an international company based in Warsaw. As a member of our team, you will play a vital role in ensuring exceptional customer experiences through effective communication and issue resolution.">About the Job:">The...


  • Warszawa, Mazovia, Polska Decathlon Sp. z o.o. Pełny etat

    At Decathlon Sp. z o.o., we believe in the power of data to drive business growth and customer satisfaction. As a Senior Customer and Marketing Analyst, you will play a critical role in analyzing customer data to inform marketing strategies and improve customer retention.Key Responsibilities:Analyzing customer structure and behavior using data visualization...


  • Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etat

    About Ustranscosmos (TCIS) is a leading provider of digital transformation and customer experience services. We are committed to helping businesses grow through innovative and tailored solutions. As a Polish-Speaking Customer Success Specialist, you will be part of our team that delivers exceptional customer experiences and drives business growth.The ideal...


  • Warszawa, Mazovia, Polska ManpowerGroup Pełny etat

    OverviewManpowerGroup is a global leader in workforce solutions, dedicated to connecting people with meaningful work. Our company is built on a foundation of integrity, innovation, and customer-centricity. We strive to make a positive impact in the lives of our clients, employees, and communities around the world.About the RoleThis is an exceptional...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    We are seeking a highly experienced Senior AR Accountant with fluent French to manage accounts receivable processes, including monitoring and analyzing customer accounts, preparing financial reports, and collaborating with internal and external teams.Key Responsibilities:Monitoring and analyzing accounts receivablePreparing and reviewing financial...