Customer Support Expert with Multilingual Proficiency

6 godzin temu


Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etat
Job Summary:

We are seeking a highly skilled Customer Support Expert to join our team at Transcosmos. As a key member of our customer support department, you will be responsible for providing prompt and reliable information to customers while maintaining effective communication channels.

Key Responsibilities:

* Handle customer inquiries and technical-support related questions
* Provide accurate and timely information to customers while adapting to their pace and technical level
* Assist customers with product and service information using relevant call handling protocols
* Ensure contact resolution in a timely manner while maintaining high-quality interactions
* Escalate service-related issues to the appropriate department when necessary

Requirements:

* Highly customer-focused individual with excellent communication skills
* Ability to communicate professionally and confidently in English at all levels
* Strong organizational skills with good attention to detail
* Excellent problem-solving skills with knowledge of Microsoft Office products
* Experience in BPO and customer service or technical account management

Benefits:

* Competitive salary package
* Opportunities for training and development
* Collaborative work environment with a youthful and dynamic team
* Modern office space with a cafeteria and team building activities

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