Senior Client Service Manager
4 tygodni temu
Our Investor Services Poznan department offers financial services to prominent companies from the U.S. capital market sector.
The Customer Service team provides world-class service to our shareholders and financial professionals, with a focus on demonstrating core values in each of our interactions: phone, chat, correspondence, and digital services.
The team provides information and support to the company's existing customers on their chosen investment products.
Key Responsibilities:
• Day-to-day management of operations to ensure the highest level of service to our clients.
• Managing the workflow, processes, and staff between Poznan, and other offices, in partnership with peers located in the US and Poznan.
• Continually improving the process while keeping key controls top of the mind.
• Managing staff development, being a point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within the team.
• Close collaboration with the leadership group, both locally and globally, on various business improvements projects, related to workflow changes, system updates, or other strategic initiatives.
Requirements:
• Well-developed verbal and written English communication skills.
• Deep understanding of a leader's role.
• Willingness to self-develop and drive for learning.
• Experience in leading projects or initiatives will be an asset.
• Strong people development, customer-oriented, and continuous improvement mindset.
• Flexibility to work in a 2:30 PM - 11 PM work shift.
What We Offer:
• Working in an international company, alongside international colleagues.
• Being part of an innovative and entrepreneurial environment of a growing department and team.
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• Language courses.
• Contract of employment with competitive salary and excellent benefits: private health insurance for employees and their family, group life insurance, pension plan, lunch card, gym, office canteen discounts.
• Organization of work in accordance with the philosophy of work-life balance.
Company Culture:
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment Model:
FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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