Service Delivery Manager

3 tygodni temu


Poznań, Greater Poland PEPCO Pełny etat
Key Responsibilities:
  • Ensure seamless service management and excellent change support for Service development to improve customer satisfaction and quality of services.
  • Manage day-to-day operations with a focus on SLA/KPI attainment for the relevant areas.
  • Act as a single point of contact for key business users in the area, including Critical Incidents communication and escalation management.
  • Organize service reviews for partners and customers, as well as action and repair action planning and implementation if necessary.
  • Capture and articulate requirements for service/contract changes.
  • Work to identify areas for improvements and provide input and feedback to the overall Continual Service Improvement Plan.
Requirements:
  • At least secondary education in IT or a related field.
  • 1-3 years of related experience.
  • Very good knowledge of ITIL – service operations processes.
  • Strong knowledge of Information technologies (computer hardware/software/operating systems).
  • Good English communication skills (written and oral).
  • Good knowledge of Microsoft office (Word, Excel and PowerPoint).
  • Good level of team work, communication, problem solving, client orientation, planning and organizing.
  • Self Driven, Goal oriented personality.
We Offer:
  • Work in an international company with competitive salaries and genuine opportunities for promotion.
  • Private medical care and preferential life insurance to make you feel secure.
  • Benefit platform with plenty of opportunities - events, foreign trips, shopping vouchers, etc.
  • Discounts on purchases at Pepco stores.
  • Work at the headquarters of a company that operates in 19 European countries.
  • Opportunity to develop English language skills while working in an international environment.
  • Numerous free trainings, courses and webinars.


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