Technical Support Specialist

1 miesiąc temu

Warsaw, Polska myGwork Pełny etat
Technical Support Specialist

This role is with Baxter International Inc, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Key Responsibilities:

  • Coordinates and performs technical service activities of medical equipment on sites on the territory including installation, repair, diagnostics preventive maintenance, etc.
  • Provides consultations and all types of technical support to final users, distributors, and other commercial partners including employees of the Company.
  • Provide remote technical support channel for Business Partners (distributors) within the CEE region
  • Conducts pre-sales support with service-related information for medical devices, additional equipment, and accessories.
  • Support of service sales (Sales Representative) – new potential opportunities of service contracts.
  • Actively supports Technical Service Sales Team on desired Territory (Spare parts; service contracts; training etc), promotes Spare parts and/or contracts for regular and long-term services during visits of customers and remote negotiations by phone or e-mail.
  • Supports global and regional commercial programs and initiatives.
  • Supports and/or leads field actions and required modifications programs.
  • Supports and/or leads new product launches and end-of-life programs.
  • Performs phone assistance to customers where needed.
  • Ensures implementation and compliance with the requirements of the Baxter quality system, including electrical safety, and personal protective equipment, following the latest TSBs and Technical Service Documentation.
  • Manage assigned car stock, spare parts, and assets (Measuring & Test Equipment).
  • Ensure replacement/replenishment orders are performed timely and on purpose.

Requirements:

  • University degree or equivalent technical education (engineering or information technology).
  • Integration solution experience.
  • Experience as a Field Service Engineer (Medical industry preferred).
  • SEP qualifications up to 1 KV are nice to have.
  • Driving license cat. B.
  • Strong customer orientation; ability to provide professional customer service to clients and customers.
  • Great teammate with very good interpersonal skills and a flexible approach yet able to work unsupervised and under pressure.
  • Ability to interpret data, use dedicated software, and read and implement service manual procedures).
  • Ability to plan, coordinate, and run time efficiently.
  • English written and verbal communication skills.
  • Good knowledge of digital solutions (IT connectivity, basic network communication setup.
  • Ability to plan, coordinate, and run-time optimally.
  • Readiness to travel during the week and weekends within the region.

What We Offer:

  • Permanent contract after 3 months of probation time
  • MICP - Annual bonus
  • PPE program with very attractive conditions available for each employee after 3 months
  • Private medical care
  • Life insurance
  • Employee Stock Purchase Plan (ESPP)
  • Holiday allowance and 2 additional days off (conditional)
  • Employee referral program
  • Birthday day off
  • Multisport card
  • Cafeteria-style plan
  • Workation program
  • Company car
  • Attractive office location, next to the PKP Powiśle station
  • Working for a global pharma/med tech leader
  • Possibilities for development on a personal and professional level
  • Friendly atmosphere and equal salary opportunity

Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in person in support of our Mission.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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