Human Resources Operations Specialist

2 tygodni temu


Warszawa, Mazovia, Polska Biogen Pełny etat
About the Role

The Human Resources Operations Specialist will be responsible for providing efficient HR operational support to new hires, current and former employees, as well as HR Partners in a respective region. This role will involve complex problem resolution and case management for a designated region, with a focus on delivering HR processes, benefits, time and attendance, and payroll activities. Collaborating with HR Partners and CoEs to deliver timely and quality service is also a key aspect of this position.

Key Responsibilities
  • Assist employees and HR Partners on global processes and generic questions regarding benefits, payroll, compensation, and HR policies.
  • Perform Workday entries and corrections as requested by employees, Talent Acquisition, and HR Partners, and provide self-service support as needed.
  • Maintain (create, update) SOPs and respective HR articles to ensure these reflect current processes.
  • Meet set KPIs and goals, adhere to established customer service standards.
  • Perform special projects as assigned by the management team.
Requirements

The ideal candidate will have previous experience (at least 1 year) in general human resources, benefits, or payroll, as well as the ability to understand, interpret, and communicate HR policies and procedures. Strong analytical skills, critical thinking, and problem-solving abilities are also essential. Additionally, the successful candidate will have a service-oriented attitude, a willingness to train other team members, and good listening skills.

Fluency in English is a must, with additional languages such as Portuguese, Spanish, or German being a strong plus.



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