Human Resources Operations Specialist
3 tygodni temu
About the Role
The Human Resources Operations Specialist will provide efficient HR operational support to new hires, current and former employees, and HR Partners in a respective region. This role involves complex problem resolution and case management for a designated region. The specialist will deliver HR processes and, in some regions, also cover benefits, time and attendance, and payroll activities. They will liaise with HR Partners and CoEs to deliver timely and quality service.
Key Responsibilities
- Assist employees and HR Partners on global processes and generic questions on benefits, payroll, compensation, and HR policies.
- Perform Workday entries and corrections as requested by employees, Talent Acquisition, and HR Partners. Provide self-service support if needed.
- Maintain (create, update) SOPs and respective HR articles to ensure these are reflecting current processes.
- Achieve set KPIs and goals, adhere to established customer service standards.
- Perform special projects as assigned by the management team.
Requirements
The ideal candidate has previous experience (at least 1 year) in general human resources/benefits/payroll. They should be able to understand, interpret, and communicate HR policies, procedures, and deliver excellent customer care for complex queries. Critical thinking, problem-solving, and judgment skills are essential. The candidate should have a service-oriented attitude, willingness to train other team members, good listening skills, patience, and a positive attitude. High energy with the ability to organize/prioritize workload is also required. Basic IT skills and knowledge are necessary, and good business English is a must. Additional languages, such as Portuguese, Spanish, or German, are a strong plus.
About Biogen
At Biogen, we are a global team committed to excellence and innovation. We provide stability and resources while fostering an environment where individual contributions make a significant impact. Our team encompasses talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. We work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
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