Digital Customer Service Representative

3 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Digital Customer Service Representative. In this role, you will be responsible for providing expert support and guidance to our clients, ensuring exceptional service delivery.

Main Responsibilities:
  • Proactive Communication: Inform customers about order updates, process updates, and relevant services, ensuring proper quoting and follow-up in CRM SalesForce.
  • Client Onboarding: Provide detailed information to new clients, assist throughout the cooperation, and create a loyal partnership.
  • Efficient Problem Resolution: Handle customer complaints, technical problems, and requests, aiming for swift resolution.
  • Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems and order processing & follow-up in SAP System.
  • Quality Assurance: Monitor and maintain service quality to meet company standards.
  • Collaboration: Work collaboratively with teammates and support areas in a team environment like Sales, Operation & Logistics.


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