Customer Service Representative
22 godzin temu
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for addressing customer inquiries via phone and email.
Your Key Responsibilities Will Include:
- Providing customers with current information about their orders, status updates, shipping details, and tracking information.
- Handling and processing purchase orders (POs).
- Managing complaints and escalations.
- Cooperating with internal teams such as sales and logistics.
You Will Be an Ideal Fit If You Have:
- At least 2-4 years of experience in customer service.
- A strong command of English (B2 or C1 level), Polish (B2 or C1 level), and French (B2 or C1 level).
- Familiarity with SAP/ERP systems.
- Excellent communication and organizational skills.
What We Offer:
- A hybrid work arrangement in our Warsaw office (3:2).
- The opportunity to work within an international company.
- An employment contract with our client.
- A comprehensive benefits package, including private health insurance, a sports card, a benefit platform, and a salary bonus.
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