Operational Director

3 tygodni temu


Kraków, Lesser Poland Zurich Insurance Company Pełny etat

Zurich Insurance Company is one of the world's leading insurance groups, operating globally. Our mission is to help our customers understand and protect themselves from risk.

Role Overview

We are seeking an experienced Operational Director - Financial Services to join our team in Krakow, Poland. The successful candidate will be responsible for managing a team of skilled professionals, overseeing daily operations, and driving strategic initiatives to achieve business goals.

Key Responsibilities:
  • Manage and direct a high-performing team, providing guidance on selection, training, and career development.
  • Oversee daily operations, ensuring prompt, accurate, and dependable service to customers.
  • Identify opportunities and risks associated with internal and external environments, developing short-term and long-term operational goals.
  • Implement operational and change projects to deliver defined objectives within allocated resources and timescales.
  • Collaborate with cross-functional teams, including IT and project delivery, to ensure technology infrastructure aligns with operating models and business plans.
Requirements:
  • A proven track record in Operational Management, Risk Management, and Service Delivery.
  • Ability to positively manage and develop a highly motivated team of Subject Matter Experts (SMEs).
  • Extremely organized, with effective prioritization skills and a clear understanding of the bigger picture.
  • Proactive identification of issues, with proven problem-solving skills and effective resolution outcomes.
  • Solution-oriented and strategic thinking to successfully deliver desired outcomes.
  • Experience in complex and challenging environments, such as large organizations.
  • Ability to deliver effective management information and reporting.
  • Familiarity with Financial Crime Detection Systems and Sanctions/Anti-Money Laundering regulations.
  • Fluent written and spoken English is essential.
Compensation Package:

The salary for this role is approximately €60,000-€80,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical insurance, life insurance, and sport-card, as well as annual bonuses based on company results and individual performance.

About Us:

Zurich is committed to creating value for all stakeholders, addressing deep challenges such as climate change, a changing world of work, and a digital society. Sustainability is a strategic priority for Zurich, and we aim to be known as one of the most responsible and impactful businesses in the world.


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