Luxury Front Office Night Lead
5 godzin temu
Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.
The hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.
Job OpportunityWe are seeking an experienced Night Manager to join our team at Raffles Hotels & Resorts. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of our front desk.
About the Role:
- Consistently offers professional, engaging and friendly service to our guests
- Understand and promote the hotel's vision, leaders job results list, and departmental vision
- Provide night shift supervision for the entire Front Office team, which includes front desk agents, butlers, concierge, and bell/door colleagues
- Ensure all daily, monthly and quarterly night reporting is completed on a timely basis
- Handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift
- Coach and counsel the Front Office team to provide exemplary guest service
- Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees' relations
- Develop and maintain standards for the department, while adhering to Raffles' score standards
- Provides direction and support to line associates in their daily tasks relating to their positions
- Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis
- Ensuring that all job check lists have been completed daily
- Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments
Requirements:
- Previous experience in this position is essential
- Knowledge of property management is an asset
- Required knowledge of Opera property management system
- Excellent communication & organizational skills
- Excellent command of English & Polish
- Visa Requirements: Must be eligible to work in Poland
What We Offer:
- A competitive salary of approximately €35,000 per year, plus benefits and bonuses
- An opportunity to work with a leading global luxury hospitality brand
- A chance to develop your career in a dynamic and supportive environment
- A comprehensive training program to enhance your skills and knowledge
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