French Language Advisor
5 dni temu
LiNA Medical ApS is a leading company in the medical industry, committed to delivering high-quality products and services to our customers.
Our Mission:We strive to be a trusted partner in the medical industry, providing innovative solutions that meet the evolving needs of our customers.
Job Summary:We are seeking a highly skilled and dedicated Customer Service Representative to join our team at LiNA Medical ApS. As a key member of our international team, you will be responsible for providing exceptional customer care to our French customers.
Main Responsibilities:
- Customer Care: Respond promptly and effectively to customer inquiries and concerns via phone and email.
- Cooperation with KFR: Work closely with the Kebomed France (KFR) Business Manager to ensure seamless day-to-day operations.
- Order Management: Accurately manage customer orders in the KFR ERP system, including entering new orders, shipping, and financial documents as well as returned orders.
- Communication: Communicate effectively with customers via phone, email, and mail to send invoices and respond to queries.
- Preparation of Documents: Prepare price offers, supplier orders, and classification of customer orders and delivery notes.
- Inventory Monitoring: Monitor inventory levels and ensure accurate records.
- Vigilance Responsible: Act as Medical Device Vigilance Responsible, recording and monitoring complaints status, assessing complaints according to Cefra N°10246*05, and carrying out all correspondence with ANSM and MD manufacturers.
Requirements:
- Languages: Native French speaker with English or Polish as a second language.
- Customer Orientation: Strong customer orientation skills with ability to work in an international team.
- Organization: Well-organized with excellent time management skills.
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