Eviden Online Banking Application Support Specialist Position

3 dni temu


Warszawa, Polska Eviden Pełny etat

About Eviden

We are a leading technology company that provides innovative solutions for online banking applications. Our team is dedicated to delivering exceptional customer service and ensuring the timely resolution of technical issues.

Job Summary

We are seeking an experienced Application Support Specialist to join our team in Poland. As a key member of our IT department, you will be responsible for providing second-line support for online banking application-related issues, collaborating with other teams to troubleshoot complex technical problems, and participating in on-call duties to provide after-hours support as needed.

Key Responsibilities

  • Provide Second-Line Support: Ensure timely resolution of online banking application-related issues through efficient troubleshooting and effective communication with customers and internal stakeholders.
  • Collaborate with Other Teams: Work closely with cross-functional teams to resolve complex technical issues, leveraging your expertise in application support and troubleshooting.
  • Participate in On-Call Duties: Provide after-hours support as needed, maintaining a high level of availability and responsiveness to ensure seamless customer experience.
  • Document and Escalate Issues: Maintain thorough records of issues in our ticketing system, escalating complex problems to senior technicians or third-party vendors as necessary.
  • Assist in Deployment and Maintenance: Collaborate with development teams to deploy, configure, and maintain online banking applications, ensuring smooth operation and optimal performance.
  • Contribute to Knowledge Sharing: Participate in knowledge-sharing initiatives within the team, contributing to process improvements and best practices in application support.

Required Qualifications

  • Proficiency in German: Excellent written and spoken proficiency in German is essential for effective communication with customers and internal stakeholders.
  • Application Support Experience: Proven experience in application support for online banking solutions, with a strong understanding of technical concepts and problem-solving skills.
  • Strong Problem-Solving Skills: Ability to work under pressure, think critically, and develop effective solutions to complex technical issues.
  • Excellent Communication Skills: Excellent interpersonal and communication skills, with the ability to articulate technical information to non-technical stakeholders.
  • Willingness to Participate in On-Call Duties: Willingness to participate in on-call duties and provide support outside regular working hours, with additional compensation provided.

Benefits

  • Competitive Salary: €50,000 - €65,000 per annum, depending on experience.
  • Wellbeing Programs: Comprehensive wellbeing programs, including integration events, passion-sharing activities, and work-life balance initiatives.
  • Private Medical and Dental Care: Private medical and dental care coverage for employees and their families.
  • Benefits Platform: Access to a benefits platform offering shopping, cinema, sports, and other perks.
  • Courses and Certifications: Opportunities for courses and certifications, including Google Cloud, AWS, and ITIL training.
  • Gift Packages: Gift packages for special occasions, including Easter, Christmas, and Children's Day.
  • Charity and Eco Initiatives: Participation in charity and eco-initiatives, promoting social responsibility and environmental sustainability.

What Happens Next?

  • Quick Conversation with HR: A quick conversation with HR to discuss the role and answer any questions.
  • Interview with Manager/IT Expert: An interview with a manager or IT expert to assess your technical skills and experience.
  • Feedback: Feedback (1-5 business days after the interview).
  • Work Like You Want: Opportunity to work remotely, in a hybrid mode, or at our office, depending on your preference.


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