Technical Support Specialist with French

3 dni temu

Warszawa, Polska HRK S.A. Pełny etat
Technical Support Specialist with FrenchMiejsce pracy: Warszawa

WHAT YOU WILL EXPERIENCE IN THIS ROLE:

In this role, you will be responsible for:

  • Providing technical support for Thermal products via phone, email, and online chat to customers, Field Sales, and Customer Service teams.

    • Supporting the development of new business opportunities and engaging with customers to increase sales of the company’s products and services.
    • Handling inquiries from both external and internal customers by phone, virtual meetings, and in writing, addressing technical questions and quotes in an efficient and timely manner.
    • Managing and maintaining quotes within the ERP/Salesforce system.
    • Assisting the Customer Service team by reviewing technical complaints, addressing customer concerns, and escalating issues when necessary.
    • Supporting the Marketing department with technical training and proofreading marketing materials.

  • Delivering comprehensive technical support to professional clients, including Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors, and Company Representatives.

    • Preparing pre-design documentation and coordinating work with other departments when needed.
    • Creating and managing quotes for configured and custom-made-to-order products.
    • Providing troubleshooting assistance for installation issues and start-up support via phone, virtual meetings, and written communication.
    • Gaining proficiency in Company software products to perform technical simulations, such as heat loss calculations for piping and other applications.

WHAT WE’RE LOOKING FOR:

  • Education: A Bachelor’s or Master’s degree in Electrical or Mechanical Engineering, or equivalent field experience.

  • Experience:

    • At least 1 year of experience in customer service or a supervisory role within an industrial setting.
    • Familiarity with architectural and engineering drawings, such as process flow and piping schematics.
    • Ideally, experience with distribution channels and electrical distribution.
    • Experience with SAP and Thermodynamics is a plus.

  • Skills:

    • Fluent in French and English.
    • Strong communication and interpersonal skills, especially for phone interactions.
    • Technical aptitude with a quick ability to learn product information.
    • Advanced computer literacy, including Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, and CRM software (Salesforce).
    • Ability to multi-task and manage shifting priorities to meet customer needs.
    • Problem-solving skills under time constraints.
    • Team-oriented and comfortable working in a shared email and phone environment.
    • Positive, “can-do” attitude and a proactive approach to supporting team efforts.
    • Capability to follow standard work processes and contribute to their creation when needed.

WHAT WE OFFER:

  • Competitive Salary and Benefits: Including health, dental, and vision insurance, a retirement plan with company matching, and paid time off.

  • Hybrid Work Model: Enjoy flexibility with a mix of office and remote work tailored to your role and team.

  • Professional Development Opportunities: Access to training programs, workshops, and growth paths within the company.

  • International Work Environment: Join a diverse, global team where innovation and collaboration are key.

  • Modern Office Facilities: Work in a state-of-the-art office designed to support productivity and comfort.

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