Business Relationship Manager

5 dni temu

Warszawa, Mazovia, Polska PayU Payments Private Limited Pełny etat
About Us
We are PayU Payments Private Limited, a leading online payment service provider. We deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Our vision is to build a world without financial borders where everyone can prosper.
We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online.
As a global fintech investor and part of Prosus, one of the largest technology investors in the world, we have the presence and expertise to make a real impact.
Our team is passionate about creating an inclusive work culture that enables transparency, flexibility, and unbiased attention to each and every member, so they can succeed, irrespective of gender, color, or personal faith.
We are committed to building a diverse and inclusive workforce and strive to create a safe environment for all our people, communities, and customers.
Job Requirements:
We are looking for a Customer Success Manager who will be the primary point of contact for our Small and Medium Business clients. As a key member of our team, you will play a crucial role in helping them drive product adoption, achieving goals for both parties, and ensuring long-term satisfaction.
Key Responsibilities:
  • Building and maintaining strong relationships with existing and potential SMB merchants.
  • Understanding merchant needs, challenges, and business objectives to provide tailored solutions.
  • Negotiating contract terms and agreements with merchants to ensure favorable outcomes for both parties.
  • Acting as the main point of contact for merchants, addressing questions, concerns, and providing ongoing support.
  • Collaborating with internal teams (e.g., product, marketing, support) to streamline processes and improve merchant experience.
  • Ensuring a smooth onboarding process for new merchants, coordinating with internal teams to address any issues.
  • Regularly using CRM tools to track merchant interactions, sales pipeline, and performance metrics.
  • Identifying opportunities to introduce new services or solutions to existing merchants, contributing to their growth.
  • Monitoring merchant performance and analyzing data to optimize strategies and drive business results.
Requirements:
What We Are Looking For:
The ideal candidate will have 2+ years of experience in customer success or account management role with a strong focus on negotiating contracts that benefit both sides. They will also have excellent communication skills with a focus on sharing insights and providing recommendations to clients. Additionally, they should have fluency in English and good command of Polish.
A successful candidate will be able to build trust while networking with clients, be well-organized, goal-driven, and have a high level of resiliency. Experience in working with CRM will be advantageous.
What We Offer:
We offer full-time employment under a contract of employment, benefits including the ability to develop one's own package in MyBenefit system, series of trainings, and work in an international environment where you work with foreign languages on an everyday basis. You will also enjoy a friendly work atmosphere in a young cooperation-driven team.

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