IT Service Delivery Analyst

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

**About This Role:**

We're seeking an experienced IT Service Delivery Analyst to join our team at Experis ManpowerGroup Sp. z o.o.

Key Responsibilities:

  • Supporting Secret and Password Management Applications: Providing day-to-day support for secret and password management applications, addressing technical issues, and ensuring seamless operation.
  • Stakeholder Collaboration: Working closely with various internal and external stakeholders/support teams to meet business needs and deliver excellent service.
  • Client Integration and Onboarding: Guiding client applications through the integration process, ensuring smooth adoption and effective usage of our solutions.
  • Security and Compliance: Facilitating security assessments, collaborating on remediation measures, and ensuring the safety and soundness of our applications.
  • Product Documentation and Knowledge Sharing: Documenting product knowledge and working with L1/L2 teams to provide day-to-day BAU support for customer-reported issues.
  • Process Automation and Validation: Performing BAU validations and working with support teams to automate manual tasks, improving efficiency and reducing errors.
  • Risk Assessment and Escalation: Identifying potential risks and their associated impacts, escalating critical issues to Technology Management as needed.
  • Weekend On-Call Support: Participating in weekend on-call rotations as required, ensuring uninterrupted support to our customers.
  • Business Requirements and Training: Gathering requirements from businesses and providing walkthroughs on usage of various SDKs and API services available for integration with Secrets/Identity and Access Management applications.

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