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Learning and Development Coordinator

7 dni temu

Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

About Zurich Insurance Group:

We are a leading multi-line insurer serving people and businesses in over 200 countries and territories. Our purpose is to 'create a brighter future together' by providing protection and prevention services that promote wellbeing and enhance climate resilience.

Our Shared Service Centre in Kraków, Poland, supports our advanced business functions, including financial accounting and reporting, planning and performance management, ICFR testing, financial systems management, and HR integrated talent management operations.

Job Role:

This role involves working with the Global CI Academy Team to deliver learning initiatives and provide development opportunities for employees. The ideal candidate will have excellent organizational skills, strong communication abilities, and experience with Microsoft Teams.

Key Responsibilities:

  • Coordinate Course Scheduling: Work with Program Managers and facilitators to schedule and agree on course dates and times.
  • Course Master List Maintenance: Update and manage the Global CI Academy courses master list.
  • Registration Management: Set up registration pages, handle nominations, and manage participant lists on the Learning Management System.
  • Course Material Preparation: Develop course descriptions, outlines, and necessary documentation.
  • Communication Facilitation: Draft and send nomination and registration emails, and manage communications with participants.
  • Internal Speaker Coordination: Arrange and invite internal speakers and participants.
  • Session Conduct: Manage session recordings, breakout rooms, and Q&A sessions.
  • Material Distribution: Share necessary files and materials with participants and instructors.
  • Feedback Evaluation: Collect and analyze feedback, and update records with attendance and feedback scores.
  • File Organization: Manage and store related files, including recordings and shared documents, on document-sharing platforms like SharePoint and MS Teams.
  • Microsoft Teams Experience: Extensive experience with managing breakout rooms and troubleshooting technical issues.
  • Organizational Skills: Strong organizational skills to manage end-to-end webinar processes.
  • Stakeholder Coordination: Ability to coordinate multiple stakeholders, including internal speakers, external coaches, and participants.
  • Communication Skills: Excellent written and verbal communication skills for drafting emails, setting up speaker calls, and moderating sessions.
  • English Language Proficiency:
  • Strong focus on participant satisfaction and ability to handle troubleshooting and support efficiently.
  • Adaptability: Ability to adapt to changing requirements and unexpected challenges, ensuring smooth delivery and continuous improvement of webinar processes.
  • Contract Readiness:

What We Offer:

  • Opportunities to develop and grow with us and contribute to the world around us.
  • Competitive salaries, language allowance, and an employee benefits package that includes medical insurance, life insurance, and sport-card.
  • Annual bonus depending on company annual results and individual performance.
  • Range of learning programs and personal development opportunities, including educational trainings reimbursement.
  • Referral awards.
  • Onsite fitness trainings.
  • Fresh fruits at the office.
  • Possibility to work from home.
  • Nice and friendly atmosphere.