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Customer Experience Manager

1 tydzień temu

Warszawa, Mazovia, Polska AirHelp Pełny etat
Role Overview

AirHelp is seeking an experienced Customer Experience Manager to join its team. The successful candidate will be responsible for researching users, analyzing markets, and leveraging data to identify pain points and opportunities.

Main Objectives:
  • Map User Journeys: Identify and map user journeys across B2C and B2B2C channels.
  • Analyze Market Trends: Conduct market research to stay up-to-date on industry trends and competitor activity.
  • Drive Product Improvements: Use insights to transform user experiences and drive product improvements.
Requirements:
  • Analytical Mindset: Skilled in product analytics and user research; comfortable working with data to drive decisions.
  • Customer-Centric Vision: Deep empathy for user needs, with a passion for improving customer journeys at every touchpoint.
  • Communication Skills: Strong communication skills for presenting findings and recommendations to stakeholders.