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Contact Center Analyst

1 tydzień temu


Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

We're seeking a Contact Center Analyst to join our team at Gdziepracujemy, specializing in forecasting and scheduling.

The successful candidate will have a solid understanding of WFM software, data analysis, and reporting.

Key responsibilities include:

  • Creating detailed forecasts of call volumes and staffing needs.
  • Designing and implementing efficient scheduling strategies.
  • Providing insights and recommendations to the operations team to optimize performance.

This role requires strong analytical skills, attention to detail, and excellent communication abilities.