Aerospace Metals Account Manager

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Future Metals LLC Pełny etat
Key Account Manager

Future Metals LLC is seeking a skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for establishing and cultivating strong relationships with key clients to communicate the value of our services. You will engage in client visits and cultivate both existing and potential customer relationships. You will expand the company's market presence for current and upcoming products and consistently deliver outstanding customer service.

Responsibilities:
  • Acquire a thorough understanding of key customer needs and requirements.
  • Operate as the lead point of contact for any and all matters specific to your accounts.
  • Build and maintain strong, long-lasting customer relationships.
  • Oversee customer account management, including negotiating contracts and agreements to maximize profit.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Manage and update customer databases or portals as required. Promote and market new products or value-added services.
  • Communicate with customers throughout the order fulfillment process. Expedite and trace customer orders.
  • Communicate with management and other employees to facilitate customer satisfaction/dissatisfaction.
  • Plan and execute customer visits, be the face of the company.
  • Attend Trade shows; continued prospecting for new customers and markets.
  • Manage business traveling; optimize/plan customer visits based on geographical locations.
  • Determine customer requirements and convey this regularly to the main office and/or related internal shareholders.
  • Follow up on quotes.
  • Increase sales and profit.

Qualification and Competencies:
  • College degree preferred or one to two years of related sales experience and/or training; or equivalent combination of education and experience.
  • Experience within Aerospace distribution is a plus.
  • Proven experience as a Key Account Manager, and/or outside sales representative, and/or business development manager.
  • Experience in sales and providing solutions based on customer needs.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Ability to work as part of a team and on your own.
  • Excellent organizational skills.
  • A desire to succeed; be willing to go the extra mile – think "outside of the box".
  • Attention to detail; follow through on commitments made to customers.
  • Continual improvement.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Quality Management - Looks for ways to improve and promote quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
  • Computer Skills including MS Word, Excel, Power Point, Microsoft 365 Outlook, and Internet Research Abilities.

Travel: 70%

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

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