Global Service Desk Specialist

2 dni temu


Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat
Global Service Desk Agent

We are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. The successful candidate will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.

Key Responsibilities:
  • Provide complex support on customer requests, inquiries, and/or questions through email, phone, or live chat.
  • Handle more complex issues and customers.
  • May handle some specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests.
  • May provide support in 1 or more languages.
  • Work on tasks outside of the queue as assigned by management.
Requirements:
  • Fluent written and verbal skills in Dutch or German, as well as English.
  • Proven years of experience in a senior customer support/service role.
  • Bachelor's degree preferred.
What We Offer:
  • Employment in a stable company with an established position in the market.
  • Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company.
  • Challenging job in a dynamic, professional, international, and multicultural environment.
  • Possibility to participate in company-sponsored trainings package.
  • Employee Assistance Program – access to free counseling, legal, and financial consultations, and crisis intervention.
  • Paid employee referral program.
  • Opportunity to work in a supportive, inclusive environment with a People-Centric Culture.
  • Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus & priorities.
  • Attractive benefits package.

This is an exciting opportunity to join our Global Service Desk team and contribute to the success of our customers. If you are a skilled customer support professional with a passion for delivering exceptional service, we encourage you to apply.



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