Global Service Desk Specialist
2 dni temu
We are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. The successful candidate will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.
Key Responsibilities:- Provide complex support on customer requests, inquiries, and/or questions through email, phone, or live chat.
- Handle more complex issues and customers.
- May handle some specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests.
- May provide support in 1 or more languages.
- Work on tasks outside of the queue as assigned by management.
- Fluent written and verbal skills in Dutch or German, as well as English.
- Proven years of experience in a senior customer support/service role.
- Bachelor's degree preferred.
- Employment in a stable company with an established position in the market.
- Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international, and multicultural environment.
- Possibility to participate in company-sponsored trainings package.
- Employee Assistance Program – access to free counseling, legal, and financial consultations, and crisis intervention.
- Paid employee referral program.
- Opportunity to work in a supportive, inclusive environment with a People-Centric Culture.
- Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus & priorities.
- Attractive benefits package.
This is an exciting opportunity to join our Global Service Desk team and contribute to the success of our customers. If you are a skilled customer support professional with a passion for delivering exceptional service, we encourage you to apply.
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