Global Service Desk Agent
2 dni temu
We are seeking a skilled Global Service Desk Agent to join our team. As a key member of our support team, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. Your role will involve troubleshooting, documenting, escalating, and managing trouble resolution in the best interest of the customer and company.
Responsibilities- Provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.
- May also have involvement in escalation support at the tier 1 and 2 levels.
- Handles more complex issues and customers.
- May handle some specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests.
- May provide support in 1 or more languages.
- Works on tasks outside of the queue as assigned by management.
- Consumers of process documentation.
- Identifies and recommends modifications to current process and procedures.
- May log incidents related to production bugs.
- May track to resolution and follow up on incident.
- Develops knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD.
- Provides suggestions for improvement and helps with the coaching/development of GSD agents.
- Assists with post-training support of new hires.
- Provides side-by-side mentoring to peers and less senior agents.
- Fluent written and verbal, in Dutch or German, as well as English.
- Proven years of experience in senior customer support/service role.
- Bachelor's degree preferred.
- Employment in a stable company with an established position in the market.
- Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international, and multicultural environment.
- Possibility to participate in company-sponsored trainings package.
- Employee Assistance Program – access to free counseling, legal, and financial consultations, and crisis intervention.
- Paid employee referral program.
- Opportunity to work in a supportive, inclusive environment with a People-Centric Culture.
- Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus and priorities.
- Attractive benefits package.
-
Global Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk AgentWe are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. The successful candidate will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex support on customer requests, inquiries, and/or...
-
Global Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk AgentWe are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. This role requires a strong background in customer support, with the ability to provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex...
-
Global Service Desk Agent
2 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatJob SummaryWe are seeking a skilled Global Service Desk Agent to join our team. As a Global Service Desk Agent, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and...
-
Global Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk AgentAs a Global Service Desk Agent, you will be responsible for providing tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.Key Responsibilities:Provides complex...
-
Global Service Desk Agent
23 godzin temu
Warszawa, Mazovia, Polska Equinix Pełny etatJob SummaryWe are seeking a skilled Global Service Desk Agent to join our team. As a key member of our support team, you will provide tier two support to customers through email, phone, or live chat, troubleshooting and resolving complex issues.ResponsibilitiesProvide technical support to customers via email, phone, or live chat, troubleshooting and...
-
Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska dbschenker Pełny etatJob SummaryThe Service Desk Agent is a key role in our IT Service Desk, responsible for providing first-level support to our customers. As a Service Desk Agent, you will be the first point of contact for our customers, and your primary goal will be to resolve their technical issues in a timely and professional manner.Key ResponsibilitiesRespond to customer...
-
Warszawa, Mazovia, Polska Mettler Toledo Pełny etatOur company, Mettler Toledo, is seeking a skilled Global Service Desk Analyst to support our users worldwide. In this role, you will be the primary point of contact for IT-related issues and queries from employees in various countries. Your responsibilities will include troubleshooting and resolving IT problems, handling phone calls and tickets, and...
-
Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska Ricoh Pełny etatAbout Ricoh:Ricoh is a global technology company that has been transforming the way people work for over 80 years. Our mission is to provide excellence to improve the quality of living.Job Summary:We are seeking a skilled Service Desk Operator to provide first-line support for our IT services customers. The successful candidate will be responsible for...
-
Global Service Desk Analyst with German Language Support
4 godzin temu
Warszawa, Mazovia, Polska Mettler Toledo Pełny etatJob SummaryWe are seeking a highly skilled Global Service Desk Analyst with German language expertise to join our team at Mettler Toledo. As a key member of our IT support team, you will provide exceptional technical support to our users across multiple regions, including Poland, Switzerland, Germany, Holland, France, Spain, and the USA.Key...
-
Specjalista Service Desk
2 dni temu
Warszawa, Mazovia, Polska Ruch S.A Pełny etatOpis StanowiskaPoszukujemy doświadczonego Specjalisty Service Desk, który będzie odpowiedzialny za zapewnienie wysokiej jakości wsparcia technicznego dla naszych klientów.ObowiązkiBezpośrednie wsparcie klientów w zakresie rozwiązywania problemów ITObsługa systemu Service Desk - rejestracja zgłoszeń od klientów w systemie, opisywanie i...
-
IT Service Manager
23 godzin temu
Warszawa, Mazovia, Polska British American Tobacco Pełny etatJob Title: IT Service ManagerBritish American Tobacco is seeking an experienced IT Service Manager to join our team in Warsaw. As a key member of our IT organization, you will be responsible for managing services across pillars, ensuring the fulfillment of services as per Service Level Agreements (SLAs), and driving improvement plans via Service Reviews.Key...
-
Customs Agent
2 dni temu
Warszawa, Mazovia, Polska FedEx Pełny etatJob Title: Customs AgentJob Summary:We are seeking a highly skilled Customs Agent to join our team at FedEx. As a Customs Agent, you will be responsible for preparing and submitting customs declarations for exports and imports, as well as providing exceptional customer service to internal and external clients.Key Responsibilities:Prepare and submit customs...
-
IT Service Manager
2 dni temu
Warszawa, Mazovia, Polska British American Tobacco Pełny etatIT Service Manager Job DescriptionJob Summary:We are seeking an experienced IT Service Manager to join our team at British American Tobacco. The successful candidate will be responsible for managing IT services across the organization, ensuring stability, efficiency, and silent running through management and monitoring of IDT services by underpinning...
-
Customer Service Representative
2 dni temu
Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etatJob DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Antal Sp. z o.o. in a full-time employment contract.Key Responsibilities:Provide exceptional support to clients through various communication channels.Efficiently manage and resolve service requests, ensuring timely and effective solutions.Collaborate with...
-
Customer Service Specialist
5 godzin temu
Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etatJob Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Antal Sp. z o.o. in Poland.Key Responsibilities:Provide exceptional customer support and resolve client issues in a timely and professional manner.Collaborate with internal teams to identify and implement process improvements.Develop and...
-
Customer Support Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatCustomer Support Agent - Italian SpeakingWe are seeking a highly skilled and experienced Customer Support Agent to join our Global Service Desk team in Poland. As a Customer Support Agent, you will be responsible for providing tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide...
-
Global Sales Process Specialist
4 godzin temu
Warszawa, Mazovia, Polska ZF Group Pełny etatJob Title: Global Process Expert Sales Job Summary: We are seeking a highly skilled Global Process Expert Sales to join our Aftermarket Business Unit. As a key member of our Customer Service team, you will be responsible for deriving, defining, and documenting global sales processes, ensuring all sales personnel are aware of and follow these processes, and...
-
Customer Service Representative
2 dni temu
Warszawa, Mazovia, Polska Mettler Toledo Pełny etat{"title": "Customer Service Agent", "description": "Our Job OpportunityWe are seeking a highly skilled and motivated Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in the Middle East and Africa (MEA) region.Your Key ResponsibilitiesProvide...
-
Customer Support Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatCustomer Support Agent - French SpeakingWe are seeking a highly skilled and multilingual Customer Support Agent to join our Global Service Desk team in Poland. As a key member of our team, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex support to...
-
Warszawa, Mazovia, Polska Unique People Sp. z o.o. Pełny etatJob Title: Customer Service Agent with Romanian LanguageWe are seeking a highly skilled Customer Service Agent with proficiency in Romanian to join our team at Unique People Sp. z o.o.Responsibilities:Provide exceptional customer service to clients in Romanian, responding to inquiries and resolving issues in a timely and professional manner.Inform customers...