Service Desk Specialist
2 dni temu
About Ricoh:
Ricoh is a global technology company that has been transforming the way people work for over 80 years. Our mission is to provide excellence to improve the quality of living.
Job Summary:
We are seeking a skilled Service Desk Operator to provide first-line support for our IT services customers. The successful candidate will be responsible for logging, diagnosing, and resolving incidents and service requests in a timely and efficient manner.
Key Responsibilities:
- Provide first-line support for IT services customers via phone, email, or other communication channels.
- Diagnose and resolve incidents and service requests using technical knowledge and problem-solving skills.
- Escalate complex issues to internal or external teams as necessary.
- Manage and update knowledge articles to ensure consistent and accurate information.
- Collaborate with technical teams to resolve issues and improve service delivery.
- Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).
Requirements:
- Strong technical knowledge of IT systems, including hardware, software, and networking.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of ITIL framework and service management principles.
- Experience with service desk management tools, such as ServiceNow.
What We Offer:
Ricoh offers a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
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