Service Desk Specialist
2 dni temu
Job Summary
The Service Desk Agent is a key role in our IT Service Desk, responsible for providing first-level support to our customers. As a Service Desk Agent, you will be the first point of contact for our customers, and your primary goal will be to resolve their technical issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and resolve technical issues via phone, email, and other communication channels.
- Document and track customer interactions and issues in our incident management tool.
- Communicate with customers in a courteous and professional manner, providing clear and concise information about their issues and the resolution process.
- Diagnose and troubleshoot technical issues using checklists and training provided by our team.
- Escalate complex issues to senior technicians or other teams as needed.
- Monitor and report on customer satisfaction and issue resolution rates.
Requirements
- At least 1-2 years of experience in a similar role, preferably in the IT industry or customer service.
- Basic knowledge of hardware, software, and platforms.
- Fluent in Swedish and English.
- Effective interpersonal skills to interact with customers, team members, and management.
- Knowledge of ITIL service management methods is a plus.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to training and development programs.
About Us
DB Schenker is a global logistics company with a presence in over 100 countries. We are committed to providing exceptional service to our customers and creating a positive work environment for our employees.
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