Service Desk Specialist

2 dni temu


Warszawa, Mazovia, Polska dbschenker Pełny etat

Job Summary

The Service Desk Agent is a key role in our IT Service Desk, responsible for providing first-level support to our customers. As a Service Desk Agent, you will be the first point of contact for our customers, and your primary goal will be to resolve their technical issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues via phone, email, and other communication channels.
  • Document and track customer interactions and issues in our incident management tool.
  • Communicate with customers in a courteous and professional manner, providing clear and concise information about their issues and the resolution process.
  • Diagnose and troubleshoot technical issues using checklists and training provided by our team.
  • Escalate complex issues to senior technicians or other teams as needed.
  • Monitor and report on customer satisfaction and issue resolution rates.

Requirements

  • At least 1-2 years of experience in a similar role, preferably in the IT industry or customer service.
  • Basic knowledge of hardware, software, and platforms.
  • Fluent in Swedish and English.
  • Effective interpersonal skills to interact with customers, team members, and management.
  • Knowledge of ITIL service management methods is a plus.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.

About Us

DB Schenker is a global logistics company with a presence in over 100 countries. We are committed to providing exceptional service to our customers and creating a positive work environment for our employees.



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