Global Service Desk Analyst with German Language Support

3 godzin temu

Warszawa, Mazovia, Polska Mettler Toledo Pełny etat
Job Summary

We are seeking a highly skilled Global Service Desk Analyst with German language expertise to join our team at Mettler Toledo. As a key member of our IT support team, you will provide exceptional technical support to our users across multiple regions, including Poland, Switzerland, Germany, Holland, France, Spain, and the USA.

Key Responsibilities
  • Provide first- and second-level technical support for IT-related issues and queries from employees.
  • Troubleshoot and resolve problems with software, hardware, and network issues.
  • Handle phone calls and tickets within defined Service Level Agreements (SLAs).
  • Log all phone calls in the ServiceNow tool.
  • Ensure phone queue SLAs are met.
  • Take ownership and coordinate with other IT support teams for high-priority issues.
  • Escalate unresolved tickets to next-level support teams.
Requirements
  • Excellent verbal and written communication skills in German and English.
  • Advanced ability to gather, monitor, and document data.
  • Excellent customer service skills.
  • Problem-solving abilities.
  • Team-orientation and proficiency with Microsoft 365 tools.
Preferred Qualifications
  • Good knowledge of IT Service Desk operations and proficiency with ServiceNow.
  • Good understanding of computer systems, mobile devices, and tech products.
  • Knowledge and working experience in PC/Laptop troubleshooting and providing end-user support.
  • Experience in providing IT support in computer, network, and server-related areas.
  • Knowledge of Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, and Microsoft Office 365.
What We Offer
  • Contract of employment.
  • Annual bonus.
  • Festive benefits paid in April and December.
  • Flexible working hours.
  • Hybrid work model (3 days a week from home).
  • Medical care with basic dental package.
  • Possibility to extend medical care to family members and/or Damian Medical Center.
  • Life insurance with possible extension for family members.
  • Medicover Sport card.
  • Language courses.
  • Paid employee referral program.
  • Wellbeing activities.
  • Space for your initiatives, charity, and CSR actions.
  • Supporting your development through a vast training offer.
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park.
  • A diverse and inclusive workplace.

  • Global Service Desk Analyst with German Language Support

    2 dni temu

    Warszawa, Mazovia, Polska Mettler Toledo Pełny etat

    Our company, Mettler Toledo, is seeking a skilled Global Service Desk Analyst to support our users worldwide. In this role, you will be the primary point of contact for IT-related issues and queries from employees in various countries. Your responsibilities will include troubleshooting and resolving IT problems, handling phone calls and tickets, and...

  • Global Service Desk Specialist

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

    Global Service Desk AgentWe are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. The successful candidate will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex support on customer requests, inquiries, and/or...

  • Global Service Desk Specialist

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

    Global Service Desk AgentWe are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. This role requires a strong background in customer support, with the ability to provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex...

  • Global Service Desk Specialist

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

    Global Service Desk AgentAs a Global Service Desk Agent, you will be responsible for providing tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.Key Responsibilities:Provides complex...

  • Global Service Desk Agent

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Job SummaryWe are seeking a skilled Global Service Desk Agent to join our team. As a key member of our support team, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. Your role will involve troubleshooting, documenting, escalating, and managing trouble resolution in the best interest of...

  • Global Service Desk Agent

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Job SummaryWe are seeking a skilled Global Service Desk Agent to join our team. As a Global Service Desk Agent, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and...

  • PCI Support Specialist with German Language Skills

    2 dni temu

    Warszawa, Mazovia, Polska VikingCloud Pełny etat

    About VikingCloudVikingCloud is a leading provider of end-to-end security and compliance solutions to businesses worldwide. Our team of experts delivers cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments.Job SummaryWe are seeking a passionate and motivated German-speaking PCI Support Analyst to join...

  • HR Specialist with German Language Skills

    21 godzin temu

    Warszawa, Mazovia, Polska Bruker Business Support Center Sp. z o.o. Pełny etat

    HR Administration Specialist with GermanJoin our team at Bruker Business Support Center Sp. z o.o. and take on the challenge of providing exceptional HR support to our employees and managers. As an HR Administration Specialist with German language skills, you will be responsible for a variety of tasks that require strong organizational and communication...

  • Data Analyst with German Language Expertise

    2 dni temu

    Warszawa, Mazovia, Polska The Nielsen Company Pełny etat

    About the RoleWe are seeking a highly skilled Data Analyst with expertise in German language to join our team at The Nielsen Company. As a Data Analyst, you will play a critical role in providing targeted advice to our customers and initiating and implementing joint projects.Key ResponsibilitiesEvaluate and analyze data deliveries to ensure high-quality...

  • HRSS Analyst with German and Polish Language Skills

    3 godzin temu

    Warszawa, Mazovia, Polska Reckitt Pełny etat

    About the RoleWe are seeking a highly skilled HRSS Analyst with German and Polish language proficiency to join our team. As an HRSS Analyst, you will provide comprehensive transactional and query management support for Hire to Retire processes.Your ResponsibilitiesWork as part of an experienced squad aligned to 'Hire to Retire' services.Provide HR services,...

  • Data Analyst with German Language Skills

    2 dni temu

    Warszawa, Mazovia, Polska JLL Pełny etat

    Empowering a Brighter FutureJLL is a leading global provider of real estate and investment management services. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.Job SummaryWe are seeking a Data Analyst with German language skills to join our Valuation Advisory...

  • Customer Service Representative with German Language Expertise

    2 dni temu

    Warszawa, Mazovia, Polska Medtronic Pełny etat

    Careers that Change LivesAt Medtronic, we're committed to providing exceptional customer service and support to our customers. As a Customer Service Representative with German Language expertise, you'll play a critical role in delivering timely and accurate operational support to our customers. You'll work closely with our Regional Offices and Medtronic...

  • Customer Service Representative with German Language Expertise

    2 godzin temu

    Warszawa, Mazovia, Polska Medtronic Pełny etat

    Careers that Change LivesAt Medtronic, we're committed to providing exceptional customer service and support to our customers. As a Customer Service Representative with German Language expertise, you'll play a critical role in delivering timely and accurate operational support to our customers. You'll work closely with our Regional Offices and Medtronic...

  • Customer Service Representative with German Language Skills

    2 godzin temu

    Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat

    Customer Service with GermanWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with German language skills. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their queries and concerns in a timely and...

  • Customer Support Specialist with Czech Language

    2 dni temu

    Warszawa, Mazovia, Polska Majorel Poland Global Pełny etat

    Customer Support Specialist with Czech LanguageWe are seeking a highly skilled Customer Support Specialist with Czech language proficiency to join our team in Warsaw, Poland.As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional...

  • Customer Service Representative with German Language Skills

    3 godzin temu

    Warszawa, Mazovia, Polska Grafton Pełny etat

    Customer Service Specialist with GermanAre you a customer service enthusiast with a passion for German language and culture? We're looking for a skilled Customer Service Specialist to join our team and make a positive impact on our customer experience.Responsibilities:Handle all aspects of the order lifecycle, from quotations to delivery, ensuring seamless...

  • Credit Risk Analyst with German

    2 dni temu

    Warszawa, Mazovia, Polska ManpowerGroup Sp. z o.o. Pełny etat

    Job Title: Credit Risk Analyst with GermanManpowerGroup Sp. z o.o., a global leader in the staffing industry, is seeking a highly skilled Credit Risk Analyst with German language proficiency to join our team.Responsibilities:Conduct credit risk analysis of corporate clients to identify potential risks and opportunities.Prepare and present reports and...

  • Service Desk Specialist

    2 dni temu

    Warszawa, Mazovia, Polska dbschenker Pełny etat

    Job SummaryThe Service Desk Agent is a key role in our IT Service Desk, responsible for providing first-level support to our customers. As a Service Desk Agent, you will be the first point of contact for our customers, and your primary goal will be to resolve their technical issues in a timely and professional manner.Key ResponsibilitiesRespond to customer...

  • Service Desk Specialist

    2 dni temu

    Warszawa, Mazovia, Polska Ricoh Pełny etat

    About Ricoh:Ricoh is a global technology company that has been transforming the way people work for over 80 years. Our mission is to provide excellence to improve the quality of living.Job Summary:We are seeking a skilled Service Desk Operator to provide first-line support for our IT services customers. The successful candidate will be responsible for...

  • Reporting Analyst with German Language Skills

    2 dni temu

    Warszawa, Mazovia, Polska JLL Pełny etat

    Empowering Your Career in Real EstateJLL is a leading global provider of real estate and investment management services. We're committed to empowering our people to shape a brighter future for our clients and the industry.About the RoleWe're seeking a skilled Reporting Analyst with German language proficiency to join our team in Warsaw. As a key member of...