Technical Support Specialist

6 dni temu


Gdańsk, Polska emagine Polska Pełny etat

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at emagine Polska. As a key member of our global support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Investigate system failures and incidents reported on the services we support.
  • Communicate effectively with various Business & IT teams to resolve issues.
  • Perform root-cause analysis and implement production fixes.
  • Show flexibility to work in shifts and provide on-call support on weekends.
  • Collaborate with a global team to ensure seamless service delivery.
  • Adhere to SLAs & service delivery procedures defined by ITIL framework.

Requirements:

  • A minimum of 4-5 years of experience in a similar technical support role.
  • Excellent written and oral English skills to communicate with global virtual teams.
  • Flexibility to work in shifts and provide on-call support, including weekends and holidays.
  • Ability to work effectively under pressure and think critically.
  • Strong problem-solving and root cause investigation skills.
  • Understanding of IT infrastructure is essential.
  • Positive 'can do' attitude and self-motivation.
  • Development and support experience with IBM Sterling Integrator, Sterling Engine Proxy, and related technologies.
  • Knowledge of file transmission protocols like FTPS, SFTP, AS2, SOAP, and SwiftNet FileAct.
  • Experience working in Java and Unix/Linux environments, as well as knowledge of Oracle Databases.

Nice to Have:

  • ITIL Accreditation is advantageous.
  • Familiarity with Payment & Cash Management systems is preferred.
  • Working knowledge of APIs and Cloud platforms is beneficial.
  • Basic understanding of MQ and Microservices architecture.

What We Offer:

  • Private medical care (Medicover) and Multisport card benefits.
  • Regular company integration meetings and referral program.
  • The opportunity to work with a cutting-edge technology stack and contribute to our team's success.

Estimated Salary: Based on industry standards and market conditions, the estimated salary range for this role is approximately $80,000 - $110,000 per annum, depending on location and qualifications.



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