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Operations Team Manager

1 tydzień temu

Katowice, Silesia, Polska Gdziepracujemy Pełny etat

Job Title: Operations Team Manager

Job Description:

We are seeking an experienced Operations Team Manager to join our team at Gdziepracujemy. As a key member of our management team, you will be responsible for leading a group of customer service professionals and ensuring that our high standards of quality and performance are met.

Key Responsibilities
  • Supervision and Leadership: Provide day-to-day supervision and leadership to a team of customer service representatives, ensuring they have the necessary tools and support to deliver exceptional results.
  • Performance Management: Coach and develop team members to achieve performance expectations, identifying areas for improvement and implementing corrective action when necessary.
  • Customer Focus: Ensure that our customers receive exceptional service, resolving issues promptly and professionally.
  • Collaboration and Communication: Work closely with other teams to ensure seamless communication and coordination, fostering a positive and inclusive work environment.
Requirements
  • Education: Associate's degree in a related field or equivalent experience.
  • Experience: Two to four years of relevant experience in customer service or operations management.
  • Skills: Strong leadership and coaching skills, excellent communication and problem-solving abilities, and the ability to work effectively in a fast-paced environment.