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Automotive Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska BYD Europe Pełny etat
Job Description

We are seeking a highly skilled Automotive Support Specialist to join our team in Warsaw. As a key member of our support team, you will be responsible for providing technical assistance to customers and partners across Europe.

Main Responsibilities:

  • Provide timely and effective technical support to customers through various channels, including service portals and remote diagnostics.
  • Conduct regular visits to regional partners and headquarters to enhance regional technical capabilities and identify areas for improvement.
  • Develop and deliver onsite technical training programs for new product launches, level training, and on-the-job training.
  • Gather and report information on typical fault tendencies, critical faults, and quality issues to promote instant solutions.
  • Create and release technical notices and repair cases to support regional technical teams.
  • Manage special events, provide onsite support, and conduct technical research and analysis as required.
  • Respond promptly to special event management requests.

Main Requirements:

  • Bachelor's degree or higher with more than 2 years' relevant experience.
  • Fluent English and Polish language skills; Chinese is an asset.
  • Strong cross-cultural communication skills and ability to coordinate with cross-functional teams.
  • Ability to work under pressure and meet strict deadlines in a dynamic environment.
  • Prior NEV technical background is preferred.
  • Willingness to travel frequently across Europe and occasionally to China.

We Offer:

  • Competitive remuneration based on performance and experience.
  • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Please submit your CV in English.