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Dispute Resolution Expert

2 tygodni temu


Kraków, Lesser Poland careersinpoland Pełny etat

Majorel is a leading provider of digital business services and is part of Teleperformance. We deliver real impact for our partners by combining talent, data, and technology.

We are seeking a Card Dispute Specialist to join our team. The ideal candidate will have experience handling customer applications and administrative tasks in a professional, positive, effective way and be fluent in Swedish and English (speaking and writing). Additional language skills are a plus.

The successful candidate will be responsible for handling customer communications and support via email and/or telephone according to KPIs and agreed SLAs, reporting incidents in their area and maintaining compliance in all actions, and collaborating with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.